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Account Executive- Sales- Midwest Region

February 23, 2026

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.Responsible for the retention, growth and overall account service strategy for a designated group of Higher Education institutions across several states in the territory. These accounts utilize one or more of the following Nelnet Campus Commerce solutions (e.g., ePay, eBill, Commerce Manager, eStore, Cashiering, AMPP, Pending Aid and NTS payment solutions). Works collaboratively with other departments (e.g., RVPs, Account Managers and Operations) to create client strategy to leverage Nelnet Campus Commerce best practices, add value to relationship through cross-selling of additional solutions and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, the CRM position contributes to the generation of new business through cross-sell and referrals to be used with prospective customers. JOB RESPONSIBILITIES: 1. Retain current higher education accounts designated in territory. 2. Grow existing client base, while identifying cross sell opportunities. 3. Work collaboratively with Regional Vice President (RVP) to assist with the generation of new business opportunities with current and prospective clients. 4. Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients. 5. Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs. 6. Meet on campus at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives. 7. Assist in the coordination of sales and product revisions to existing clients. 8. Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions. 9. Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues. 10. Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction. 11. Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce. 12. Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment. 13. Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment. 14. Work closely with technical support to understand the breadth and limitations of the client product solutions. 15. Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.). 16. Generate, complete and track project and change request forms, documenting these activities in Salesforce. 17. Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients. 18. Attend trade shows, conference and other events as needed to support client communication and engagement. 19. Gather competitive information to assist in continually evaluating market position. 20. Assist with the coordination of the Nelnet Campus Commerce Annual User’s Group Meeting. 21. Facilitate timely communication with the BDE, Account Managers and PaymentSpring sales teams regarding client related issues. 22. Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering. 23. Work collaboratively with the BDE , Account Managers, PaymentSpring and other departments to develop a strategic customer service plan and to resolve any customer issues. 24. Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information.25%-30% travel requiredMust live in the MidwestEDUCATION: Bachelor's degree, or equivalent, preferably in business and/or technologyEXPERIENCE: 1. Minimum of 3-5 years of sales and Account Management experience. 2. Background in Higher Education market is a plus. 3. Experience with billing, payment processing and ecommerce services is helpful. 4. Experience with commonly utilized ERP systems within Higher Education- Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred.COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. Positive, outgoing personality. 2. Excellent communication skills with the ability to interact with all levels of a client organization and multiple departments of the institution are essential. 3. Initiative, ownership, assertive, open-minded, flexible and adept at conflict resolution 4. Conscientious, committed with a high level of integrity. 5. Excellent relationship, sales and account management skills. 6. Understand both the customer’s business and the Nelnet Campus Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externally. 7. Ability to promote new services and up-sell into the customer account. Pay range for this role is base salary $80,000-$90,000 annually, depending on experience, with an additional Incentive Compensation Plan.Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: <a href="" target="_blank" rel="noopener noreferrer">LINK</a>.Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or <a href="mailto:corporaterecruiting@nelnet.net" target="_blank" rel="noopener noreferrer">corporaterecruiting@nelnet.net</a>.Nelnet is a Drug Free and Tobacco Free Workplace.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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