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Account Manager, Approved Auto Repair
PLEASE NOTE: Although this role is considered "remote", candidates must live locally to any areas within the span of Long Island NY, 5 NYC Boroughs, and NJ counties: Bergen, Passaic, Hudson, Union, Morris, and Essex., due to the travel aspects of this role (on-site client visits in these territories).
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
How would you like to help and serve the members of one of the most trusted brands in America? AAA has been around for 120 years with a proud tradition of service, innovation, and safety. This role is an ideal position for a person who would enjoy representing the interests of AAA Northeast within its Approved Auto Repair (AAR) network, playing a significant role in driving the adoption of AAA programs. Working within an assigned area, the AAR Specialist is responsible for not only developing and maintaining strong relationships with existing automotive repair facilities (accounts) but establishing relationships with potential new accounts as well. This role does require extensive driving within the assigned area approximately 3-5 days a week.
- Develops AAR specific project plans, acquires resources and coordinates the efforts of team members and contractors or consultants in order to deliver projects according to plan.
- Develops strong and effective working relationships between AAR facilities and AAA Northeast; establishes trust, respect and cooperation with owners, to ensure the spirit of Five Diamond Customer Service reaches all Club members.
- Processes applications from potential contract garages; interviews owners and performs on-site inspections of equipment and facilities, ensuring AAA operating standards and contract compliance.
- Monitors all assigned AAR facility activities to ensure that Club and National quality standards are met; visits assigned facilities regularly to assure program standards are being met, i.e. signage, yearly insurance, etc.
- Counsels regarding opportunities for improved service and follows through until the desired result occurs; keeps facility owners abreast of customer satisfaction responses; informs External Field Operations management of areas of concern.
- Works collectively with External Field Operations and the Technical Training department to identify technical training needs of the facilities; may assist in developing & delivery of technical training programs to support External Field Operations.
- Offer support to new Battery Technician trainees. Performs observations to evaluate training & equipment needs, to ensure proper safety, technical and member service procedures are followed.
- Account/Sales Manager experience preferred
- Automotive Service Writer, Manager or repair industry experience preferred
- Valid driver’s license required
- Travel required approximately 4 days a week with 1 day in office or at home
- OE/ASE (Automotive Service Excellence) Certification preferred but not required
- High School or GED required, 2 or 4 Year College Degree Preferred
- Automotive repair experience (hobby or professional) preferred.
Compensation: The pay range for this position is $66,300 - $73,450 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.
Schedule: Monday - Friday 8:30am-5:00pm, with 3-4 days per week on the road visiting facilities (within business hours).
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
