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Account Manager - Beauty, Fashion & Luxury

February 26, 2026

CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages - with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.

Role Overview

As an Account Manager, you will have full commercial responsibility for a portfolio of clients using a range of CARMA’s monitoring and analysis services. You will be expected to retain and grow this group of clients, increasing revenues and profitability while establishing strong relationships with key stakeholders and ensuring CARMA optimises the value and impact of its monitoring and insights services. You will also play a key role in supporting new business initiatives within the sector.

You will be responsible for overseeing ongoing client reporting to a client-ready standard. This includes coordinating the operational teams involved in report production and ensuring quality control, timeliness, and the efficient running of account processes. You will assist in producing CARMA’s most strategic and high‑value reports, finding the most effective ways to represent data and insight to support robust client decision‑making

A successful Account Manager will challenge themselves, and their clients - driving our offer forward through service design, innovation, high-quality reporting, consultancy, and training. You will be responsible for producing the pinnacle of CARMA’s strategic reports for clients, finding the best ways to represent data to help your clients make good business decisions.

Taking commercial responsibility for Beauty, Fashion, and Luxury clients while actively promoting client retention and business growth
Ensuring that clients maintain optimal profitability levels by identifying and resolving low-profitability issues, and creating strategies to enhance profitability
Working closely with the Insights team to provide consultancy services to clients, focusing on service optimisation from the initial scope and design stage to prioritising insights and recommendations
Managing projects across the full spectrum of services for each client, ensuring professional and high-quality delivery through prompt responses, effective communication, and strong stakeholder relationships
Making sure all client contracts, purchase orders, briefs, coding manuals, and other pertinent documents are signed, up-to-date, and properly organized
Leading innovation in CARMA’s Insights services, including enhancing commentary quality, data integration, data visualisation, and reporting formats
Actively identifying and escalating roadblocks with proposed solutions to external PR agencies in a timely manner
Conducting data verifications and statistical analyses to provide accurate reporting and insights for clients
Coordinating with global operations teams to set deadlines and improve efficiency, ensuring deliveries are accurate and timely
Monitoring analyst efficiency metrics, pinpointing areas for improvement, and ensuring that necessary actions are taken

Requirements

Proven experience in media analysis and related disciplines, with a strong track record in client relationship building, retention, and upselling.
Deep knowledge of communications evaluation best practice and current industry trends, coupled with an analytical, strategic, and process‑oriented mindset.
Confident, assertive communicator, able to engage credibly with stakeholders from junior executives to board level and quickly identify, prioritise, and articulate what matters most.
Commercially aware with effective closing skills, and a genuine enthusiasm for the rapidly evolving media landscape.
Experience or a strong interest in the beauty, fashion, and luxury goods sectors is highly advantageous.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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