Account Manager, K-12 Student Information System

Job Description:

  • Answer high volume of phone calls or chats from all regions of the country
  • trouble-shoot problems and offer solutions
  • Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms
  • Build and maintain relationships with institution contacts
  • Provide direction and guidance to new and existing institution contacts
  • Establish open lines of communication with sales team and other internal contacts
  • Encourage increased use of various NBS products and technical services
  • Provide training on products, processes, and procedures to institutions when applicable
  • Report daily activities to team leader
  • Participate in special projects or committees

Requirements:

  • College graduate in related field or equivalent experience
  • Experience in banking, student loan, or customer service industry is preferred
  • Strong interpersonal and communication skills
  • Ability to work as a team player
  • Detail oriented with excellent prioritization, organization and time management skills
  • Ability to multi-task and complete projects under high pressure deadlines and stressful situations
  • Strong analytical and problem solving skills
  • General knowledge of NBS products
  • General computer skills including Microsoft Office applications, e-mail, internet, and CRM system

Benefits:

  • medical, dental, vision, HSA and FSA
  • generous earned time off
  • 401K/student loan repayment
  • life insurance & AD&D insurance
  • employee assistance program
  • employee stock purchase program
  • tuition reimbursement
  • performance-based incentive pay
  • short- and long-term disability
  • robust wellness program
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