Admin Receptionist / Customer Support Coordinator

Admin Receptionist / Customer Support Coordinator

33-Bed Young Refugee Supported Housing Service

£12.95 per hour

Monday - Friday | 9:00am - 2:00pm

22.5 hours per week (30-minute unpaid lunch)

The Role

We are recruiting for a professional and compassionate Admin Receptionist to join a supported housing service for young refugees.

This role plays a key part in ensuring the smooth daily running of the scheme, delivering a customer-focused service, maintaining accurate records, and supporting residents during their stay and move-on journey.

This is ideal for someone with previous experience in supported housing, healthcare, or as a Support Worker who also has strong administrative capability.

Key Responsibilities

Customer Focus

Provide a welcoming and professional front desk service

Support with daily sign-ups of new residents, explaining tenancy conditions and scheme policies

Ensure residents receive high quality guidance and support

Promote customer involvement and engagementAdministration & Compliance

Maintain accurate and confidential case management records

Ensure all administration, handover notes and systems are updated daily

Manage works orders, invoicing processes and assist with monitoring arrears

Handle internal and external calls in line with service standards

Ensure compliance with GDPR, safeguarding and organisational policies

Escalate safeguarding or risk concerns appropriatelySupport & Coordination

Assist in identifying support needs and signposting to internal/external agencies

Support the Outreach Housing Officer with case documentation

Build positive working relationships with multi-agency professionals

Report maintenance and health & safety concerns promptly

Skills & Experience Required

Experience within supported housing, healthcare, or social care

Strong administrative and record-keeping skills

Understanding of safeguarding and risk management

Ability to manage confidential information

Experience working with vulnerable individuals

Good IT skills and system confidence

Strong communication skills (essential due to language barriers)

Enhanced DBS requiredWhat We're Looking For

We are looking for someone who is:

Compassionate and patient

Process-driven and organised

Confident working in a multi-agency environment

Comfortable managing both front-of-house duties and compliance responsibilities

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