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Auto Uptime Advocate (Remote - Michigan)

February 16, 2026

About the Role Location: Remote – Michigan residents If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home! <div> As a remote Auto Uptime Advocate at Morley, you will assist dealers with critical orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer! Bring your sense of detail and background in customer service, vehicle / technical knowledge, case management or a degree and we'll train you remotely to help you succeed in your role. What You’ll Do<ul><li>Interact with internal client departments and dealerships using telephone, email and case management software</li><li>Review and update cases on part orders</li><li>Log calls and update dealer order / case records</li><li>Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities</li><li>Serve as the primary contact for dealership service departments and the client’s customer breakdown department</li><li>Manage cases, tracking the many interactions required for specific repairs</li><li>Reduce downtime to enhance customers' experience and overall satisfaction</li><li>Conduct outbound calls and update case files </li><li>Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude</li></ul> Questions Before You Apply? <div><div>Live chat with a Morley Talent Acquisition (TA) Specialist (<a href="https://careers.morleycompanies.com" target="_blank" rel="noopener">careers.morleycompanies.com</a> | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).</div> </div></div> Skills for Success Required Skills<ul><li>Able to:<ul><li>Effectively complete complex tasks</li><li>Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative</li><li>Generate innovative solutions to complex problems</li><li>Anticipate patterns and links; look beyond the direct problem to the wider implications</li></ul></li><li>Skills needed: <ul><li>Basic automotive knowledge</li><li>Case handling skills</li><li>Interpersonal and communication</li><li>Organization</li></ul></li></ul> Eligibility Requirements<ul><li>Education and experience: <ul><li>High school diploma or equivalent plus 8 or more years of technical truck / automotive and direct customer service experience* - Or -</li><li>Associate degree plus 6 or more years of technical truck / automotive and direct customer service experience* - Or -</li><li>Bachelor’s degree plus 4 or more years of technical truck / automotive and direct customer service experience* *(Direct customer experience = Previous dealer experience, auto parts handling, case handling and customer interaction) </li></ul></li><li>Familiar with a variety of work processes / activities (typically through job-related training and extensive on-the-job experience) </li><li>Available to work shifts taking place between these hours of operation: <ul><li>Monday - Friday: 8 a.m. - 9 p.m. Eastern time </li><li>Saturday: 8 a.m. - 4 p.m. Eastern Pacific time </li></ul></li><li>Must be able to stick to the schedule reliably, as some queues are time sensitive</li></ul> Nice to Have<ul><li>Experience monitoring automotive repair activity </li></ul> Remote Work Requirements<ul><li>Michigan resident</li><li>Secluded and distraction-free work environment</li><li>Required internet setup:<ul><li>High-speed internet delivered through a wired provider (cable or fiber)</li><li>Computer must be physically connected to your modem / router using an Ethernet cable</li><li>Wireless, 5G and satellite connections are not supported</li></ul></li></ul> Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits<ul><li>Medical and prescription coverage</li><li>Dental and vision insurance</li><li>Paid time off</li><li>Associate wellness program with rewards for annual checkups</li><li>Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul> Financial Benefits<ul><li>401(k) with match</li><li>Flexible spending account (FSA)</li><li>Life insurance</li><li>Company-paid short- and long-term disability insurance</li></ul> Benefits to Make Your Life Easier<ul><li>24/7 online access to doctors through Teladoc</li><li>24/7 nurse help desk</li><li>Patient advocacy with free 24/7 support for benefit questions and claims</li><li>Guidance for family, financial and estate planning (including wills)</li></ul> About MorleyOur mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact <a href="mailto:talentacquisition@morleynet.com" target="_blank" rel="noopener">talentacquisition@morleynet.com</a>. Thank you for your interest in Morley. Notices<ul><li>Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: <a href="https://mrly.info/bau" target="_blank" rel="noopener">https://mrly.info/bau</a> and your right to work: <a href="https://mrly.info/7wo" target="_blank" rel="noopener">https://mrly.info/7wo</a></li><li>Click here to view Morley’s CCPA Notice for applicants in California: <a href="https://info.morleynet.com/ccpa" target="_blank" rel="noopener">https://info.morleynet.com/ccpa</a></li><li>Click here to view Morley's privacy policy: <a href="https://info.morleynet.com/morley-privacy-policy" target="_blank" rel="noopener">https://info.morleynet.com/morley-privacy-policy</a></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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