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Automotive Sales Receptionist Nissan

February 19, 2026

Job Description

Empire Nissan of Bay Ridge

Position: Sales Receptionist

Be the First Impression That Inspires Lasting Loyalty!

We're looking for a personable and professional Sales Receptionist to be the welcoming voice and smile of our sales department.
If you're a natural people-person who thrives on delivering exceptional service, this is your chance to make every customer feel like a VIP. We're looking for someone friendly, attentive, and eager to create memorable experiences—one interaction at a time.

At Empire Automotive Group, we’re not just building careers—we’re cultivating a culture of excellence and opportunity. As one of the fastest-growing auto groups in the nation, your drive and dedication will never go unnoticed.

Bring your energy. Bring your passion and bring your best.
Your next chapter starts right here at Empire Nissan!

Responsibilities:

Greet customers and answer incoming calls with professionalism and warmth.
Conduct outbound follow-up calls to ensure a positive customer experience.
Review, confirm, and reschedule daily appointments; complete daily call activities.
Monitor and organize customer concerns, escalating to management when appropriate.
Address customer issues promptly using the dealership’s CRM, as well as phone, text, and email communication channels.
Build and maintain trust with both customers and team members.
Accurately document and track customer concerns through to resolution.
Proactively engage customers by identifying their needs before being prompted.
Collaborate with fellow dealership staff to resolve customer questions and concerns.
Develop a strong understanding of the manufacturer’s standards for customer satisfaction.
Ensure valid payment is collected, properly authorized for the correct amount, and accurately recorded in daily reports.

Qualifications & Requirements:

Bilingual proficiency in Spanish and English required; must be able to communicate clearly and professionally with a diverse clientele.
Excellent communication, interpersonal, and organizational abilities.
Professional appearance and demeanor in business attire, representing Empire with confidence.
Strong listening skills and empathetic approach to customer interactions.
Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment.
Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction.
Minimum of one year of experience in customer-facing or phone-based service roles as a Receptionist.
Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.
Receptive to constructive feedback and committed to ongoing personal development.
Availability for a Monday–Friday, with flexibility to support holidays and weekends if needed.
Proficient multitasker with strong computer skills, including Microsoft Office.
Maintains a clean, organized, and detail-oriented workspace.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

· 401k Plan

· Paid time off (PTO)

· Competitive Pay Plans

· Health Insurance

· Dental Insurance

· Vision Plans

· Promotion from within

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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