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Bilingual Cricket Wireless Store Manager FT (28961)
About the position
Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success. Wireless Manager job duties include: Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory. Make staffing adjustments as needed to meet the needs of the business. Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most which is close to the customer and sales team. Establish and exceed organizational performance and individual performance goals. Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies. Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis. Responsible for all aspects of retail including hiring, training, marketing, and team leadership. Ensure that visual merchandising is appealing to customers while adhering to Cricket standards. Ability to motivate, encourages, coach, develop, lead and train a winning sales team. Provide answers directly to customers concerning billing processes, equipment, service plan upgrades and other customer service-related issues inquiries. Ensure that sales associates are up to speed on training for new products and offerings and know the sales techniques necessary to sell them. Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
Responsibilities
- Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
- Make staffing adjustments as needed to meet the needs of the business.
- Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most which is close to the customer and sales team.
- Establish and exceed organizational performance and individual performance goals.
- Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
- Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
- Responsible for all aspects of retail including hiring, training, marketing, and team leadership.
- Ensure that visual merchandising is appealing to customers while adhering to Cricket standards.
- Ability to motivate, encourages, coach, develop, lead and train a winning sales team.
- Provide answers directly to customers concerning billing processes, equipment, service plan upgrades and other customer service-related issues inquiries.
- Ensure that sales associates are up to speed on training for new products and offerings and know the sales techniques necessary to sell them.
- Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
Requirements
- 1-2 years of management experience in retail or another environment with a strong customer focus.
- College degree is preferred, HS diploma or GED required
- Excellent written and verbal communications skills required.
- Strong organizational skills required.
- Competent in customer focus, change & innovation, strategic thinking, relationship building and influencing, talent management and inspirational leadership.
- Working knowledge of PC Windows’s applications required.
Nice-to-haves
- Working knowledge of cellular/advanced wireless communication preferred.
- Bilingual in Spanish and English preferred.
Benefits
- Competitive paid time-off program.
- Medical, optional on monthly deduction.
- Phone service discounts.
- Development and growth opportunities.
