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Billing lead -Aetna Employer Portal-Remote
About the position
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Billing Lead serves as the centralized point of contact for all billing-related matters within the Aetna Employer Portal operational support team. This role provides Level 2 support for escalated billing issues, leads internal training and operational readiness, oversees migration from legacy billing tools, and drives continuous process improvement. The Billing Lead collaborates closely with Sales, Billers, and cross-functional teams to ensure seamless billing operations and exceptional customer experience. This position is critical in supporting the transition to new platform capabilities and in fostering a culture of innovation and accountability. Position is remote anywhere in the United States
Responsibilities
- Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams.
- Lead and deliver internal training sessions to ensure operational readiness for new and existing billing processes.
- Oversee the migration from legacy billing tools (e.g., ABAT, Billing Center, EZLink, Benefitfocus) to the Employer Portal, ensuring minimal disruption and clear communication.
- Drive billing process improvement initiatives, leveraging performance metrics, customer feedback, and in-application surveys.
- Support and refine the operational support model for billing, adapting to evolving business needs and technology enhancements.
- Manage and execute Billing User Acceptance Testing (UAT), including troubleshooting and issue resolution during UAT phases.
- Collaborate with cross-functional teams (Enrollment, Access & Registration, Reporting & Process Improvement) to ensure end-to-end process excellence.
- Document and communicate current and future state billing processes, supporting change management and user adoption.
- Contribute to the decommissioning of legacy applications and tools, supporting migration planning and execution.
- Foster a customer-centric approach, championing “Customer First” problem solving and continuous improvement.
Requirements
- 5+ years proven experience in billing operations, revenue cycle management, or a related field within healthcare, insurance, or a comparable industry.
- Demonstrated ability to lead process improvement initiatives and manage escalated issues.
- Experience with billing systems migration and/or implementation of new technology platforms.
- Strong analytical and problem-solving skills; ability to interpret data and drive actionable insights.
- Excellent communication and interpersonal skills, with the ability to train and influence cross-functional teams.
- Proficiency in troubleshooting, issue resolution, and user acceptance testing (UAT).
- High attention to detail and organizational skills; able to manage multiple priorities in a fast-paced environment.
Nice-to-haves
- Experience with EBS, Aetna Employer Portal, Billing Center, Benefitfocus, or similar employer billing/enrollment platforms.
- Familiarity with operational support models in large, matrixed organizations.
- Experience supporting the decommissioning of legacy systems and change management initiatives.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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