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Business Process and Controls Specialist, Group Insurance - R-119321
About the position
The Business Process and Controls Specialist, Group Insurance is a key role within the Inquiry & Resolution Team at Prudential, responsible for developing and executing initiatives to address complex business challenges in the Group Insurance service model. This individual contributor position requires collaboration across the organization to identify solutions, establish control measures, and ensure timely delivery of initiatives.
Responsibilities
- Execute on initiatives designed to address complex business challenges or opportunities requiring corrective action.
- Develop project plans and communication, document business and control requirements, and manage timelines, resources, dependencies, and risk across all initiative activities.
- Provide resolution governance process guidance and foster council engagement.
- Evaluate business opportunity and operational impact, leveraging operational and project management expertise to develop consistent, risk-considerate, and customer-focused solutions and recommendations.
- Establish and maintain business relationships with key stakeholders to ensure a clear understanding of goals and alignment with organizational priorities.
- Work closely with SMEs to gain a deep understanding of specific processes, regulatory requirements, and industry standards.
- Collaborate with internal control partners to ensure that solutions comply with organizational policies and external regulations.
- Effectively communicate plans, progress, dependencies, and risks across cross-functional team members and leadership.
- Implement and coach on best practices, fostering a culture of continuous learning.
Requirements
- Strong project management skills and an ability to handle multiple tasks and projects simultaneously.
- Ability to prioritize and manage time effectively to meet deadlines.
- Strong understanding of the organization's business processes and operations.
- Ability to leverage business knowledge to develop practical and impactful solutions.
- Proficiency in analyzing complex issues and identifying root causes.
- Ability to interpret data and use it to inform decision-making.
- Creative and strategic thinking with sound judgement and risk assessment.
- Excellent verbal and written communication skills for effective collaboration and consultation.
- Skill in fostering a collaborative and inclusive environment by offering clear and constructive guidance to team members.
- Ability to convey complex information clearly and concisely to a wide range of stakeholders.
- Keen attention to detail and a commitment to high standards of quality.
- Flexibility to adapt to changing priorities and new challenges.
- Ability to work in a dynamic, fast-paced environment.
- Proficiency to expert skills with MS Office (Excel, PowerPoint, Word, Outlook).
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to \$1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
