Introduction

At Gallagher Bassett, we’re looking for a Business Services Manager to join our team. You’ll have the opportunity to work closely with our commercial clients, which include large corporations and carriers, while managing a small, dynamic team of Business Service Associates.

You’ll have the opportunity to shape processes, drive operational efficiency, and build strong relationships with stakeholders at all levels. With flexibility in working arrangements and a supportive environment that values growth and development, this role is perfect for someone who’s ready to make it their own.

In this role, you’ll be the go-to person for ensuring smooth operations and exceptional service delivery. You’ll lead and inspire a small team of Business Services Associates, providing guidance, training, and support to help them thrive. You’ll oversee client setups, renewals, and reporting, ensuring everything runs like clockwork.

You’ll also play a key role in building and maintaining strong relationships with clients and internal teams. Whether it’s preparing client-facing reports, managing service level agreements, or supporting claims audits, you’ll be at the heart of our operations. Your problem-solving skills and initiative will be crucial in identifying inefficiencies and driving continuous improvement. You’ll be

• Acting as a liaison between clients, insurers, brokers, and internal teams to build strong relationships across all divisions.
• Managing and supporting a small team, including providing training and guidance to ensure their success.
• Overseeing client setups, renewals, and reporting, ensuring compliance with service level agreements.
• Preparing and managing reporting schedules, ensuring accuracy and timely delivery.
• Identifying and implementing operational efficiencies to improve processes and service delivery.
• Supporting Client Directors and Managers in planning and coordinating claims audits.
• Participating in team, division, and company-wide projects and initiatives.

• A solid understanding of general insurance and its legal principles.
• Experience in the insurance industry, ideally with exposure to brokers, insurers, or claims.
• Insurance qualifications to Cert CII level.
• Confidence in speaking with clients and delivering challenging messages when needed.
• Strong organisational skills to manage workloads, meet deadlines, and prepare for meetings.
• A forward-thinking attitude with a passion for problem-solving and identifying operational efficiencies.
• The ability to motivate and support a small team, fostering a collaborative and positive work environment.
• Excellent communication skills, both written and verbal, to explain complex issues clearly and effectively.
• A keen eye for detail and a commitment to maintaining high operational standards.

If you’re resilient, proactive, and ready to take on a role with variety, responsibility, and the chance to make a real difference, we’d love to hear from you.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.