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Business Systems Analyst, IT GTM (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role: CrowdStrike is seeking a Business Systems Analyst to join our IT Go-to-Market team and drive the transformation of our partner experience. You will play a critical role in optimizing the Salesforce-based tools and processes that power our alliance/channel partner ecosystem and internal operations teams.What You'll Do: Lead business analysis efforts for partner portal and Salesforce transformation projects that enhance how partners interact with CrowdStrike Gather, document, and translate business requirements from alliance/channel teams and internal operations stakeholders into functional specifications Analyze and optimize end-to-end processes including lead management, opportunity tracking, partner certifications, partner information management, and approval workflows Design and implement reporting and dashboard solutions that provide actionable insights to partners and internal teams Collaborate with cross-functional teams to identify pain points and opportunities for process improvement in the partner experience Conduct user acceptance testing, create test plans, and ensure solutions meet business requirements Develop training materials and provide support for new features and enhancements Manage multiple concurrent projects with varying priorities and stakeholder groups Serve as a liaison between business users, technical teams, and leadershipWhat You'll Need: 5+ years of experience as a Business Systems Analyst, preferably with Salesforce platforms Strong understanding of partner/channel operations, partner portals, or B2B partner ecosystems Proven experience with Salesforce Sales Cloud, Partner Community/Experience Cloud, CPQ Expertise in requirements gathering, process mapping, and documentation Experience with reporting and dashboard design (Salesforce Reports & Dashboards, Tableau, or similar) Strong analytical and problem-solving skills with attention to detail Excellent communication skills with ability to translate technical concepts for business audiences Demonstrated ability to manage stakeholder relationships and drive consensus Self-starter who can work independently with minimal guidance Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)Bonus Points: Salesforce Administrator or Business Analyst certification Experience with partner relationship management (PRM) systems Knowledge of CPQ (Configure, Price, Quote) systems Familiarity with Agile/Scrum methodologies Experience in cybersecurity or technology industry#LI-AI1#LI-RemoteBenefits of Working at CrowdStrike:Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.Find out more about your rights as an applicant. Apply tot his job
