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Case Manager - Rare Disease- Northeast US (Remote)

February 28, 2026

Job Details HOW MIGHT YOU DEFY IMAGINATION? Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role. Live What you will do Lets do this. Lets change the world. In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs <ul><li>Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaisons (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations</li><li>Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy</li><li>Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)s and product complaints through medical information</li><li>Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families</li><li>Maintain and update patient status to track reimbursement and shipping status of U.S. patients</li><li>Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)</li><li>Liaise with medical offices as necessary to obtain insurance authorizations</li><li>Counsel patients and family on insurance and reimbursement options</li><li>Identify general and specific adherence trends and suggest appropriate action</li><li>Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks</li><li>Manage, track, and report on Open Enrollment efforts annually to ensure every patient has access to adequate insurance</li><li>Advise patients and families on insurance, financial assistance and therapeutic access programs</li><li>Attend patient meetings, industry conferences and sales meetings</li></ul>Win What we expect of you We are all different, yet we all use our unique contributions to serve patients. The individual we seek is a healthcare professional with these qualifications. Basic Qualifications:Masters degree OR Bachelors degree and 2 years of Case Management experience Or Associates degree and 6 years of Case Management experience Or High school diploma / GED and 8 years of Case Management experience Preferred Qualifications:<ul><li>Bachelors Degree strongly preferred</li><li>5+ years of experience in the pharmaceutical industry</li><li>2+ years prior experience as a Case Manager</li><li>Scientific or nursing background a plus</li><li>Excellent communication skills and commitment to customer service</li><li>Ability to effectively resolve hurdles across multiple cases at the same time</li><li>Ability to learn product and disease information, familiarity with HIPAA and FDA</li><li>Ability to manage communication with case managers and sales reps across multiple geographies and time zones</li><li>Excel and PowerPoint skills required</li><li>Up to 20% travel required</li></ul>Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: <ul><li>Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</li><li>A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>Stock-based long-term incentives</li><li>Award-winning time-off plans and bi-annual company-wide shutdowns</li><li>Flexible work models, including remote work arrangements, where possible</li></ul>Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com Amgen's application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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