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Casualty Specialist, Evaluator (Remote)

February 24, 2026

External candidates: In order for your application to be correctly processed please sign-in before you applyInternal candidates: Please go to Workday and click "Find Jobs" link under CareerThank you for considering opportunities with us!Job TitleCasualty Specialist, Evaluator (Remote)Requisition NumberR7632 Casualty Specialist, Evaluator (Remote) (Open)LocationColorado - Home TeleworkersAdditional LocationsAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more}Job InformationCSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.We are actively hiring for a Casualty Specialist, Evaluator (Remote)Your Role:Assigned as owning adjuster when injury exposure is identified. Handles both represented and unrepresented first and third-party cases appropriate for resolution with independent settlement limit of up to $25,000. Handles claims in multiple states including licensed states and statutory states (OK license required). Handles Homeowner liability low complexity property damage claims.Supports the claims organization by handling Small Claims related matters to conclusion. When necessary, may own claims of low complexity when supporting catastrophes. May handle first party non-liability-based injury claim (Medical Payment and PIP).<h2>Your Work: </h2><ul><li>Assigned as Owning/Adjuster when injury exposure is identified.</li><li>Handles mostly simple to moderate 1st and 3rd party auto liability cases involving injury with unrepresented and attorney-represented claimants.</li><li>May handle 1st party Medical payment and PIP.</li><li>May assists in catastrophes related activities including handling simple homeowner losses.</li><li>Responsible for handling, managing, investigating, negotiating, settling and/or resolving injury claims with exposure valued less than $25,000.</li><li>Ability to manage communications in writing, by telephone and by electronic means (e.g., e-mail)</li><li>Adjuster to manage productivity by seeking claim assignments through designated queues in the claim system. Triage is self-managed and not automated in the claims system.</li><li>Making coverage determinations and advising customers as to proper course of action related to coverage issues.</li><li>Conducting investigative work of a complex nature (interviewing witnesses; obtaining and analyzing evidence, including medical records; deciding whether an independent medical examination is warranted; etc.).</li><li>On rare occasions, may require representing the insured and/or the company at settlement conferences.</li><li>On rare occasions, may require appearing at and representing the insureds at arbitrations and trials.</li><li>On rare occasions, may require testimony in a deposition setting.</li><li>Evaluating potential for subrogation and initiating initial notice of subrogation request.</li><li>Making final decisions to settle within settlement authority, without supervisory approval, and developing negotiating strategies.</li><li>Presenting cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim.</li></ul><h2>Required Experience, Education and Skills</h2><ul><li>HS/GED or a minimum of 3 years experience in casualty claims role within P&C insurance industry</li><li>2-3 years of claims experience</li><li>Strong analytical, problem-solving and organizational skills</li><li>Strong ability to work independently.</li><li>Strong decision making ability.</li><li>Strong customer service orientation.</li><li>Basic math and computer skills and ability to type 30 wpm.</li><li>Proficient oral and written communication skills and good command of the English language.</li><li>Ability to function in a team environment.</li><li>Ability to successfully complete training courses pertinent to job duties.</li><li>Developing understanding of statutory and regulatory requirements.</li><li>Developing understanding of AAA claims policies and procedures preferred.</li><li>Ability to travel on rare occasions.</li><li>Ability to work extended hours and/or weekends.</li><li>Courses to be as means to secure an OK adjuster's license</li></ul>What would make us excited about you?<ul><li>BA/BS in business, insurance or related area, or equivalent combination of education and experience.</li><li>1-3 years casualty experience</li><li>Bilingual a plus!</li><li>Shows respect for differences through excellent communication skills with people from an array of backgrounds.</li><li>Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)</li><li>Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)</li><li>Fulfills business needs, which may include investing extra time, helping other teams, etc</li><li>Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)</li><li>Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)</li><li>Travels as needed for role, including divisional / team meetings and other in-person meetings</li><li>Fulfills business needs, which may include investing extra time, helping other teams, etc</li></ul>Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.<h2>#LI-ML1</h2>Why Choose a Career at CSAA IG?At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at <a href="" target="_blank" rel="noopener noreferrer"> Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact <a href="mailto:TalentAcquistion@csaa.com" target="_blank" rel="noopener noreferrer">TalentAcquistion@csaa.com</a>If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).CSAA Insurance Group is an equal opportunity employer..

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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