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Chat Support Executive(night shift)
<h3 data-start="184" data-end="205"><strong data-start="188" data-end="203">Job Summary</strong></h3> <p data-start="206" data-end="646">HR Service Jobs is seeking a highly motivated and customer-focused <strong data-start="273" data-end="313">Chat Support Executive (Night Shift)</strong> to join our dynamic remote support team. In this role, you will serve as the first point of contact for our customers, handling real-time inquiries through chat with professionalism and efficiency. If you thrive in a fast-paced virtual environment, are tech-savvy, and possess strong communication skills, we encourage you to apply.</p> <hr data-start="648" data-end="651" /> <h3 data-start="653" data-end="681"><strong data-start="657" data-end="681">Key Responsibilities</strong></h3> <ul data-start="682" data-end="1372"> <li data-start="682" data-end="764"> <p data-start="684" data-end="764">Respond promptly and professionally to customer queries via live chat platforms.</p> </li> <li data-start="765" data-end="881"> <p data-start="767" data-end="881">Resolve product or service problems by clarifying the customers complaint and determining the cause of the issue.</p> </li> <li data-start="882" data-end="956"> <p data-start="884" data-end="956">Escalate complex concerns to the appropriate departments when necessary.</p> </li> <li data-start="957" data-end="1033"> <p data-start="959" data-end="1033">Maintain up-to-date knowledge of company products, services, and policies.</p> </li> <li data-start="1034" data-end="1108"> <p data-start="1036" data-end="1108">Document interactions accurately in the system with attention to detail.</p> </li> <li data-start="1109" data-end="1211"> <p data-start="1111" data-end="1211">Meet or exceed performance KPIs including response time, resolution rate, and customer satisfaction.</p> </li> <li data-start="1212" data-end="1283"> <p data-start="1214" data-end="1283">Provide support to international customers across various time zones.</p> </li> <li data-start="1284" data-end="1372"> <p data-start="1286" data-end="1372">Collaborate with cross-functional teams to ensure consistent and high-quality service.</p> </li> </ul> <hr data-start="1374" data-end="1377" /> <h3 data-start="1379" data-end="1421"><strong data-start="1383" data-end="1421">Required Skills and Qualifications</strong></h3> <ul data-start="1422" data-end="1868"> <li data-start="1422" data-end="1474"> <p data-start="1424" data-end="1474">Excellent written communication skills in English.</p> </li> <li data-start="1475" data-end="1526"> <p data-start="1477" data-end="1526">Ability to multitask and manage time effectively.</p> </li> <li data-start="1527" data-end="1601"> <p data-start="1529" data-end="1601">Familiarity with customer support software, chat systems, and CRM tools.</p> </li> <li data-start="1602" data-end="1658"> <p data-start="1604" data-end="1658">Strong problem-solving skills and attention to detail.</p> </li> <li data-start="1659" data-end="1733"> <p data-start="1661" data-end="1733">A reliable internet connection and a distraction-free home office setup.</p> </li> <li data-start="1734" data-end="1813"> <p data-start="1736" data-end="1813">A calm and empathetic approach to dealing with frustrated or upset customers.</p> </li> <li data-start="1814" data-end="1868"> <p data-start="1816" data-end="1868">Typing speed of at least 35+ WPM with high accuracy.</p> </li> </ul> <hr data-start="1870" data-end="1873" /> <h3 data-start="1875" data-end="1893"><strong data-start="1879" data-end="1893">Experience</strong></h3> <ul data-start="1894" data-end="2095"> <li data-start="1894" data-end="1998"> <p data-start="1896" data-end="1998">Minimum 6 months to 2 years of experience in customer support, preferably in a chat-based environment.</p> </li> <li data-start="1999" data-end="2095"> <p data-start="2001" data-end="2095">Freshers with excellent English writing skills and the right attitude will also be considered.</p> </li> </ul> <hr data-start="2097" data-end="2100" /> <h3 data-start="2102" data-end="2123"><strong data-start="2106" data-end="2123">Working Hours</strong></h3> <ul data-start="2124" data-end="2277"> <li data-start="2124" data-end="2162"> <p data-start="2126" data-end="2162">Night Shift (9:00 PM to 6:00 AM IST)</p> </li> <li data-start="2163" data-end="2217"> <p data-start="2165" data-end="2217">Monday to Saturday (1 day off per week – rotational)</p> </li> <li data-start="2218" data-end="2277"> <p data-start="2220" data-end="2277">Flexibility to work on weekends and holidays as required.</p> </li> </ul> <hr data-start="2279" data-end="2282" /> <h3 data-start="2284" data-end="2324"><strong data-start="2288" data-end="2324">Knowledge, Skills, and Abilities</strong></h3> <ul data-start="2325" data-end="2680"> <li data-start="2325" data-end="2404"> <p data-start="2327" data-end="2404">In-depth understanding of customer service practices and conflict resolution.</p> </li> <li data-start="2405" data-end="2490"> <p data-start="2407" data-end="2490">Knowledge of help desk systems and chat tools (e.g., Zendesk, Freshdesk, Intercom).</p> </li> <li data-start="2491" data-end="2545"> <p data-start="2493" data-end="2545">Adaptability to changing technologies and processes.</p> </li> <li data-start="2546" data-end="2603"> <p data-start="2548" data-end="2603">Ability to work independently with minimal supervision.</p> </li> <li data-start="2604" data-end="2680"> <p data-start="2606" data-end="2680">Comfortable handling high volumes of customer inquiries during peak hours.</p> </li> </ul> <hr data-start="2682" data-end="2685" /> <h3 data-start="2687" data-end="2703"><strong data-start="2691" data-end="2703">Benefits</strong></h3> <ul data-start="2704" data-end="3043"> <li data-start="2704" data-end="2760"> <p data-start="2706" data-end="2760">Competitive monthly salary with night shift allowance.</p> </li> <li data-start="2761" data-end="2800"> <p data-start="2763" data-end="2800">Paid training and onboarding support.</p> </li> <li data-start="2801" data-end="2844"> <p data-start="2803" data-end="2844">Performance-based bonuses and incentives.</p> </li> <li data-start="2845" data-end="2882"> <p data-start="2847" data-end="2882">Work from the comfort of your home.</p> </li> <li data-start="2883" data-end="2938"> <p data-start="2885" data-end="2938">Growth opportunities within a rapidly expanding team.</p> </li> <li data-start="2939" data-end="2987"> <p data-start="2941" data-end="2987">Health & wellness programs (where applicable).</p> </li> <li data-start="2988" data-end="3043"> <p data-start="2990" data-end="3043">Certificate of experience after completion of tenure.</p> </li> </ul> <hr data-start="3045" data-end="3048" /> <h3 data-start="3050" data-end="3083"><strong data-start="3054" data-end="3083">Why Join HR Service Jobs?</strong></h3> <p data-start="3084" data-end="3431">At HR Service Jobs, we believe in delivering excellence through a people-first approach. Our supportive and inclusive remote work culture empowers employees to succeed, grow, and innovate. We offer flexible work conditions, meaningful responsibilities, and a chance to be part of a global support ecosystem that values your contribution every day.</p> <hr data-start="3433" data-end="3436" /> <h3 data-start="3438" data-end="3458"><strong data-start="3442" data-end="3458">How to Apply</strong></h3> <p data-start="3459" data-end="3612">If you are enthusiastic about delivering outstanding customer experiences and are ready for a rewarding night shift opportunity, we want to hear from you!</p> <p data-start="3614" data-end="3758"><strong data-start="3614" data-end="3626">To apply</strong>, send your updated resume to <strong>us</strong><br data-start="3685" data-end="3688" /><strong data-start="3688" data-end="3705">Subject Line:</strong> Application for Chat Support Executive – Night Shift</p>
