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Claims Resolution Specialist, Bodily Injury - Remote Utah

March 6, 2026

Description Personal Lines Casualty is currently hiring for a Claims Resolution Specialist to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims. Qualified applicants are required to live in the state of Utah. This is a fully remote position. Training is a critical component to your success and that success starts with reliable attendance.Attendance and active engagement during training is mandatory. Responsibilities:<ul style="margin-top: 0in;"><li>Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.</li><li>Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.</li><li>Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.</li><li>Confers with trial counsel and prepares trial reports.</li><li>Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.</li><li>Responds to various written and telephone inquiries including status reports.</li><li>Ensures adequacy of reserves.</li><li>Accountable for security of financial processing of claims, as well as security information contained in claims files.</li><li>Updates files and provides comprehensive reports as required.</li><li>Responsible for managing the practices and billing activities of outside and in-house counsel.</li></ul>Preferred Qualifications:<ul style="margin-top: 0in;"><li style="margin-left: 0in;">2+ years Personal Lines Third Party Auto Casualty Experience</li><li style="margin-left: 0in;">2+ years Attorney Represented Experience</li></ul>Qualifications<div style="font-family: 'Arial', sans-serif; font-size: 12pt;"><ul><li>Strong written and oral communications skills required.</li><li>Good interpersonal, analytical, investigative, and negotiation skills required.</li><li>Customer service experience preferred.</li><li>Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.</li><li>The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.</li><li>Ability to obtain proper licensing as required.</li></ul></div>About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.  We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: <a href="https://lmi.co/Benefits" target="_blank" rel="noopener">https://LMI.co/Benefits</a>    Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.    Fair Chance Notices  <ul style="margin-top: 0in;"><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf" target="_blank" rel="noopener">California</a> </li></ul><ul style="margin-top: 0in;"><li><a href="https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf" target="_blank" rel="noopener">Los Angeles Incorporated</a> </li></ul><ul style="margin-top: 0in;"><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf" target="_blank" rel="noopener">Los Angeles Unincorporated</a> </li></ul><ul style="margin-top: 0in;"><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf" target="_blank" rel="noopener">Philadelphia</a> </li></ul><ul style="margin-top: 0in;"><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf" target="_blank" rel="noopener">San Francisco</a> </li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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