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Community Content Moderator (Temporary Hybrid) | BGC Taguig

March 10, 2026

Work Setup: Temporary Hybrid Set-up (Once a week onsite)

Work Location: BGC Taguig

The Community Content Moderator primary function is to monitor postings on various online forums and social media platforms and determine whether it requires a response. In this role, you may rotate through each channel to check new posts, engage with the community, investigate issues, provide customer support, or respond to enquiries with the intention of minimizing negative commentary for Webloyalty and its associated products.

Webloyalty takes a proactive approach to protecting its reputation by managing each channel where customer services can be contacted each channel playing an important role in identifying, anticipating, and responding to member queries. Primary channels include:

Social Media
Online Forums
Websites (Contact Form)
Blogs (Contact form)
Billings Descriptor (Contact Form)
Customer Services Email
Customer Services Telephone
Trading Standards / Citizens Advice Bureau

Requirements:

Must have experience with content moderation, trust and safety, social media operations, incident management, risk, compliance, investigations, analytics
Resume must show strong customer service experience background with role progression
Key words or phrasing must indicate experience and awareness on social media platforms, content types, moderation decisions, incident handling, root cause, reporting, and data analysis
Resume must show analytical indicators such as reporting, preparing dashboards, metrics, case analysis, investigations, quality, audits, trend identification or data-drive decision-making

Responsibilities:

Demonstrated superior customer service skills that are logical and consistent
Adept at social media language and slang
Advance familiarity with current and developing social media trends and other popular culture references
High levels of social and cultural awareness
Strong emotional intelligence
Ability to make quick, educated decisions, yet provide calm and considered customer responses.
Experience and confidence in handling conflict
Competence to deal with sensitive issues
Ability to work under pressure and experience of working in a customer focused role

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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