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Credit Analyst - Nevada

February 19, 2026

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!About this Position: <ul><li>This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.</li><li>Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers.</li><li>Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.</li></ul>Outcomes and Activities:<ul><li>Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholders</li><li>Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals</li><li>Provide a high level of customer service to maintain good relationships with our stakeholders</li><li>Resolve and document dealer inquiries not related to the funding process</li><li>Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues</li><li>Welcome and onboard new dealers by offering initial funding assistance</li><li>All other duties as assigned</li><li>Attendance as outlined in the Operations Attendance Policy</li></ul>Requirements:<ul><li>Bachelor’s degree, equivalent Credit Acceptance work experience, or 4 years of continuous experience in loan underwriting or document review and validation in a high-volume call center environment </li><li>Be proficient in Microsoft Word, Excel and Outlook</li><li>Remain compliant with our policies, processes and legal guidelines</li><li>Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)</li></ul>Preferred:<ul><li>Customer Service experience in a call center environment (required for candidates without a Bachelors degree)</li><li>Interaction with auto dealers in current or past role</li><li>Experience reviewing contracts/legal documents with a strong attention to detail</li><li>Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions</li></ul>Knowledge and Skills:<ul><li>Be Diligent: Hard working, Conscientious, Sense of Urgency</li><li>Be Effective: Clear Communicator, Autonomous, Organized, Productive</li><li>Validate information clearly and intuitively, protects all stakeholders</li><li>Educate: Identify and close knowledge gaps with all stakeholders</li><li>Listen actively, understand caller’s situation</li><li>Own performance outcomes, improvement actions, attitude</li><li>Promotes: Delivers superior Customer Service</li><li>Effectively work independently in a fast-paced environment</li><li>Ability to adapt well to change with the willingness to maintain a flexible schedule</li><li>Speak clearly, professionally and articulately on the telephone</li><li>Ability to learn quickly and apply knowledge learned</li><li>Handle difficult conversations professionally</li></ul>Training & Schedule Requirements: Training:<ul><li>Monday - Friday 7:00 AM - 4:00 PM PST</li><li>Six weeks of virtual training will begin on Monday, April 20, 2026</li></ul>Schedule: 8 hour shift between the following times:<ul><li>Monday - Friday 6:00 AM - 8:00 PM PST, Saturday 6:00 AM - 6:00 PM PST</li><li>A minimum of two Saturdays per month with one day off during the week</li><li>Six days a week during peak season (end of February - end of April)</li></ul>Targeted Compensation: $25.50 - $29.94/hour based on experience Targeted Bonus: Uncapped monthly bonus potential based on individual performance with a target of 25% of base wages earned during the month.INDCSLP#zip#LI-RemoteBenefits<ul><li>Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work </li></ul>Our Company Values:To be successful in this role, Team Members need to be:<ul><li>Positive by maintaining resiliency and focusing on solutions</li><li>Respectful by collaborating and actively listening</li><li>Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions</li><li>Direct by effectively communicating and conveying courage</li><li>Earnest by taking accountability, applying feedback and effectively planning and priority setting</li></ul>Expectations:<ul><li>Remain compliant with our policies processes and legal guidelines</li><li>All other duties as assigned</li><li>Attendance as required by department </li></ul>Advice!We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S.We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please click <a href="https://customer.creditacceptance.com/privacy-policies/california" target="_blank" rel="noopener noreferrer">here</a> for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.Play the video below to learn more about our Company culture.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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