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Credit RepresentativeI

February 19, 2026

About the position

Canon USA in Burlington, NJ is currently seeking a Credit Representative I (Representative, Credit I). The Credit Representative I will be responsible for the timely collection of all items (Rental, Tax, Maintenance, service, supplies etc.) as billed to the customer by Canon U.S.A. Inc as outlined in the underlying Agreements, SOW's, Addendums, etc. Promote Canon Brand through the use of applicable techniques aimed at balancing collection and customer service efforts. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Responsibilities

Timely follow up of all past due items (Equipment, Supplies, Service, Rental, Tax, Usage, Base Fees etc.)
Demonstrates a positive attitude, quality work ethics, works well with others, and respectful of other associates at all times
Work in a fast paced, team environment with high call volume, keeping good composure even during disputes
Ensures the timely and proper application of cash and credits to customer accounts
Use Oracle & S21 Financials, including but not limited to (Advanced Collections, Order Management, Field Service, Contract, Customer Care, Install base), including credit/rebill resolution and payment application methodology and other critical areas required to successfully manage the portfolio and bring timely resolution to open activities
Provides Risk Management through the timely escalation of defaulted invoices to management for direction and remediation solutions
Obtains and understands root causes of issues and works with internal and external partners (CFS, Dealers) to bring timely resolution to most routine
Works with every facet of the CSA organization (Contracts, Sales, Service, Supplies, Customer Service & Management) to find resolution to most customer issues
Uses excel for day to day operations such as creating statements, sorting and basic calculations
Uses time management skills to prioritize tasks to meet deadlines and achieve goals
Run and manage own reports
Work closely with internal and external customers to complete resolution by using strategic thinking

Requirements

Typically requires general education and/or vocational training but little to no experience
This position requires a high school degree or equivalent
At least one year in a Credit and/or Accounts receivable department or equivalent experience preferred
A bachelor's degree in a related field will be accepted in lieu of experience
Must be comfortable working with figures and must use tact dealing with customers
Effective P.C. skills necessary, including knowledge of spreadsheet, word processing and communications software through Windows platforms
Strong Interpersonal skills, and ability to work under pressure are needed

Benefits

Competitive compensation and benefits
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can't get anywhere else
Medical, dental, vision, 401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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