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CRM Solutions Architect

March 2, 2026

Position Summary Reporting to the Director of Digital Engagement, the CRM Solutions Architect serves as the primary technical architect for the University’s Salesforce ecosystem. This role is responsible for the platform’s structural integrity, scalability, and long-term health, and brings technical architecture expertise to ensure these practices are implemented. The role involves designing and configuring Experience Cloud portals and implementing Marketing Cloud journeys for personalized communications throughout the student lifecycle. The CRM Solutions Architect is key to ensuring successful digital transformation for the University and establishing platform standards that unlock capabilities that support a student’s academic journey from initiation to graduation and beyond. The position may require occasional evening, weekend, or holiday hours. Essential Functions Translates business requirements into solutions that best leverage the Salesforce platform and various integrations. Serves as the primary Salesforce technical expert, providing technical advice, design direction, and leadership to all team members to advance projects. Designs, recommends, and documents solutions that leverage Salesforce best practices and introduce new technologies when necessary. Designs, builds, and configures applications that are highly functional, scalable, and easily maintained. Develops end-to-end Salesforce solutions, including custom platform development (APEX, Triggers, Lightning Web Components, Flow orchestration, etc.) and external data integrations with middleware tools and Salesforce APIs. Establishes and leads a platform governance framework to sequence project requests that maintain architectural standards. Participates in and guides code reviews and unit testing to ensure alignment with team development standards. Collaborates on the effective management of the CI/CD pipeline and version control (e.g., GitHub,) to ensure smooth deployments across environments. Management Responsibilities: Guides the work of other employees who perform essentially the same work and/or student workers. Organizes, sets priorities, schedules, and reviews work, but is generally not responsible for final decisions in hiring, performance management, or compensation. Additional Functions Leads the estimation and standardization of technical work effort for prioritization input. Supports post-deployment activities, including knowledge transfer, process documentation, and application bug fixes. Provides advanced application support by analyzing, replicating, and providing root cause analysis for defects. Troubleshoots and resolves functional and performance-related issues. Collaborates on the effective management of the CI/CD pipeline and version control (e.g., GitHub,) to ensure smooth deployments across environments. Ensures that all CRM strategies and tools comply with educational regulations and institutional policies, maintaining the integrity and security of student and faculty data. Customizes the Salesforce platform to meet specific institutional needs, reflecting an understanding of the diverse requirements within university settings and the ability to tailor solutions for maximum impact. Required Qualifications: Education and Experience Bachelor’s degree in a technology field or a related field, or in lieu of a degree, 8+ years relevant experience. Minimum of 5 years of technology architecture experience in Salesforce Architecture, including but not limited to: Sales, Service, CRM Analytics (CRMA), Experience, and Marketing Clouds. Required Qualifications: Knowledge and Skills Certifications: Salesforce Certified Platform Developer I and II. Strong written and verbal communication skills, with the ability to effectively liaise with various stakeholders, including faculty, administrative staff, and technology partners. Collaborative, team-oriented mindset with a proactive, self-directed work style. Ability to simplify complex technical concepts and lead stakeholders through solution tradeoffs. Proven background in solution architecture, and/or technical consulting. Deep understanding of the Salesforce security model. Experience establishing code version control and CI/CD pipelines. Preferred Qualifications Certifications: Salesforce Certified Platform Developer I and II. Strong written and verbal communication skills, with the ability to effectively liaise with various stakeholders, including faculty, administrative staff, and technology partners. Collaborative, team-oriented mindset with a proactive, self-directed work style. Ability to simplify complex technical concepts and lead stakeholders through solution tradeoffs. Proven background in solution architecture, and/or technical consulting. Deep understanding of the Salesforce security model. Experience establishing code version control and CI/CD pipelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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