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Customer Care Advisor
Customer Care Advisor / Administrator
Location: Norfolk
Full Time | Permanent
Our client is a well-established regional house builder with an excellent reputation for delivering high-quality homes across Norfolk. Due to continued growth, they are looking to recruit a proactive and organised Customer Care Advisor / Administrator to join their busy and friendly team.
This is an excellent opportunity for someone with strong administrative skills and a customer-focused mindset, ideally with experience or knowledge of house building or construction.
The Role
As Customer Care Advisor / Administrator, you will act as a key point of contact for homeowners, ensuring all post-completion queries and maintenance issues are handled efficiently and professionally.
Your responsibilities will include:
- Managing customer enquiries via phone and email
- Logging and coordinating remedial works with site teams and subcontractors
- Scheduling appointments and tracking progress of outstanding issues
- Maintaining accurate records and updating internal systems
- Liaising with construction teams to ensure timely resolution of defects
- Supporting the wider customer care and technical teams with administrative duties
About You
The ideal candidate will:
- Have previous experience in a customer service and/or administrative role
- Possess knowledge of construction or house building (highly desirable)
- Be highly organised with strong attention to detail
- Have excellent communication skills, both written and verbal
- Be confident liaising with customers, contractors and internal departments
- Be proficient in Microsoft Office and comfortable using internal systems
- Be able to prioritise workload in a fast-paced environment
What's on Offer
- Competitive salary (dependent on experience)
- Opportunity to work with a respected regional developer
- Supportive and collaborative team environment
- Career development opportunities within a growing business
If you are customer-focused, organised, and have a good understanding of the house building process, this could be an excellent opportunity to join a reputable and expanding company.
