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Customer Experience Associate- DM Main Store
Job Description
Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.
Additional Qualifications/Requirements
THIS IS A REGULAR PART TIME POSITION - WEEKLY HOURS RANGE FROM 20 - 34 ROTATING SCHEDULE IS SUBJECT TO CHANGE DUE TO OPERATIONAL NEEDS. MUST BE AVAILABLE TO WORK WEEKENDS AND MAYBE REQUIRED TO WORK AN OCCASIONAL HOILDAY.EXAMPLE SCHEDULE:SUNDAY - 1100 - 1700MONDAY - 1200 - 1700TUESDAY - 1100 - 1700WEDNESDAY - OFFTHURSDAY - OFFFRIDAY - 1100 - 1700SATURDAY - 1100 - 1700
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
Who We Are
THE ARMY & AIR FORCE EXCHANGE SERVICE, ALSO KNOWN AS “THE EXCHANGE,” IS THE RETAILER ON US ARMY AND AIR FORCE INSTALLATIONS WORLDWIDE. AN $8 BILLION ENTERPRISE RANKED AMONG THE TOP RETAILERS; THE EXCHANGE OPERATES DEPARTMENT STORES, CONVENIENCE STORES, RESTAURANTS, MOVIE THEATERS AND AN INTERNET SHOPPING SITE TO SERVE SOLDIERS, AIRMAN AND THEIR FAMILIES. IN ADDITION TO US BASES IN GERMANY, ITALY, ENGLAND, TURKEY, SOUTH KOREA AND JAPAN, THE EXCHANGE OPERATES STORES FOR US TROOPS IN IRAQ, AFGHANISTAN, AND THEIR COUNTRIES IN THE REGION. THE EXCHANGE ENSURES SOLDIERS AND AIRMAN HAVE ACCESS TO US GOODS AND SERVICES, WHEREVER THEY SERVE.
