Customer Service Associate

MSA - The Safety Company is a purpose-driven company committed to deploying innovation and technology to protect people and assets. They are seeking a Customer Service Associate to input orders, support customers, and ensure a positive customer experience.

Responsibilities

  • Fulfill order entry transactions following departmental processes
  • Answer inbound and initiate outbound customer calls
  • Build knowledge of all major product groups to properly support customer contacts
  • Resolve customer issues and inquiries efficiently and effectively
  • Process credit requests, resolve mis-shipments and provide proof of deliveries
  • Provide customer support while expertly navigating between multiple computer sessions
  • Resolve or investigate adequately before appropriately escalating calls to the next level

Skills

  • Strong verbal and written communication skills
  • Proficient in active listening to fully understand our customers' needs
  • Excellent computer skills, including Microsoft Office
  • Expertise in handling multiple tasks in high-volume, fast-paced work environment
  • Proven ability to approach any change or new situation with a positive attitude
  • Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed
  • High school diploma or equivalent
  • Experience with Office 365, Salesforce, SAP, Esker
  • Experience in order management systems
  • Associates degree
  • 1 year of experience in Customer Service and its related tasks
  • SAP Order Management experience

Company Overview

  • MSA is a global organization committed to developing, manufacturing, and supplying safety products. It was founded in 1914, and is headquartered in Cranberry, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.msasafety.com/global.

 

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