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Customer Service Associate – Logistics (Remote) – Deliver Exceptional Experiences and Drive On-Time Deliveries with Penske Logistics

March 7, 2026

Join the Penske Logistics Team as a Full-Time Remote Customer Service Associate - Logistics Are you a motivated and customer-focused professional looking for a challenging role in logistics? Do you have a passion for delivering exceptional experiences and driving business results? Look no further than Penske Logistics, a leading provider of transportation, warehousing, and freight management solutions. We are seeking a highly skilled Customer Service Associate - Logistics to join our team on a full-time remote basis. About Penske Logistics Penske Logistics is a global leader in logistics and supply chain management, with operations in North America, South America, Europe, and Asia. Our company is dedicated to delivering innovative solutions that drive business results for our customers. With a focus on increasing visibility and reducing supply-chain costs, we help businesses move forward and achieve their goals. Position Summary As a Customer Service Associate - Logistics, you will play a critical role in ensuring the timely delivery of materials and products to customer locations. You will monitor delivery schedules, track shipments, and communicate with internal and external customers to meet business needs. If you have a proven track record of providing exceptional customer service and can work effectively in a fast-paced environment, we want to hear from you. Key Responsibilities Order Management: Use our Transportation Management System (TMS) to enter and process customer orders, ensuring accurate and timely information. Shipment Tracking: Monitor shipment status daily, working closely with common carriers to ensure on-time deliveries and maintaining strong transportation relationships. Communication: Collaborate with associates from other shifts, customers, and carriers to resolve transportation issues and provide excellent customer service. Daily Logs and Checklists: Complete daily logs and checklists to ensure accurate records and efficient operations. Problem-Solving: Identify and resolve transportation issues, working with customers to find solutions and improve overall experience. bolthires Savings: Identify opportunities to reduce costs and improve efficiency, providing recommendations to customers and internal stakeholders. Other Projects: Participate in other projects and tasks as assigned by your supervisor, contributing to the success of the team and the company. Requirements and Qualifications Essential Qualifications: Customer Service Experience: At least 1 year of customer service experience in a related field. Education: High school diploma or equivalent required; Bachelor's degree or some college preferred. Computer Skills: Advanced computer skills, including Excel and Outlook, with the ability to learn and operate multiple company and customer-owned transportation systems and applications. Analytical and Problem-Solving Skills: Excellent analytical and problem-solving skills, with the ability to adapt in a dynamic environment. Communication and Time Management: Strong communication and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Preferred Qualifications: Logistics Experience: Experience in logistics or a related field is highly desirable. Transportation Management Systems: Familiarity with Transportation Management Systems (TMS) and other logistics software. Certifications: Relevant certifications, such as CSCP or CPIM, are a plus. Work Environment and Culture As a remote employee, you will have the flexibility to work from home and manage your schedule effectively. However, you will be required to: Work Schedule: Work a typical schedule of 12:00 pm - 8:30 pm, with the ability to work weekends as needed to meet customer needs. Communication: Maintain regular communication with team members and management through digital channels. Performance: Meet performance expectations and contribute to the success of the team and the company. Career Growth Opportunities and Learning Benefits At Penske Logistics, we are committed to the growth and development of our employees. As a Customer Service Associate - Logistics, you will have opportunities to: Professional Development: Participate in training and development programs to enhance your skills and knowledge. Career Advancement: Advance in your career with opportunities for promotion and new challenges. Mentorship: Work with experienced professionals who can provide guidance and support. Compensation, Perks, and Benefits We offer a competitive salary and a comprehensive benefits package, including: Competitive Salary: A competitive salary range for this role. Health and Wellness: Medical, dental, and vision insurance, as well as wellness programs and resources. Retirement Savings: A 401(k) plan with company match. Paid Time Off: Paid vacation, sick leave, and holidays. How to Apply If you are a motivated and customer-focused professional looking for a challenging role in logistics, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive work environment. Don't miss this opportunity to join our team and drive business results with Penske Logistics. Apply today! Apply for this job Apply tot his job Apply tot his job Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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