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Customer Service Representative (Active 20-44 -OR- 2-20 license required)
About the position
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. What Makes This Opportunity Exciting? As a Service Representative at GEICO, you’ll do more than answer questions- you’ll provide reassurance and solutions that make a difference in customers’ lives. Whether guiding policyholders through coverage needs, addressing billing inquiries, or educating them on policy options, you’ll be a trusted partner in delivering world-class service.
Responsibilities
- Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations.
- Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience.
- Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling.
- Make a real difference by resolving issues and enhancing customer satisfaction.
Requirements
- Active 20-44 Personal Lines license or 2-20 Property & Casualty license required.
- High School Diploma required, College Degree (2-4 year) preferred.
- Up to 3 years of prior relevant customer facing and/or service experience.
- High School Diploma (or equivalent) and minimum 2 years of customer facing work experience Or Associates Degree and minimum 1 year of customer facing work experience Or Bachelor’s Degree and minimum 3 months of customer-facing experience
- A passion for providing outstanding customer service.
- Strong interpersonal, communication, and problem-solving skills.
- Adaptability and attention to detail in a dynamic environment.
- Ability to prioritize and multi-task, while navigating through multiple business applications.
- Computer proficiency, including familiarity with Microsoft Office Suite.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits
- Workplace Flexibility: After completing a comprehensive 5-month in-office training and orientation, transition to a hybrid work model with the best of both worlds—spend 80% of your time in the office and 20% working remotely. Plus, take advantage of the GEICO Flex Program, which offers up to four additional weeks of remote work annually for even greater flexibility.
- Professional Growth: Access GEICO’s industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you. Leadership development programs and hundreds of eLearning courses to enhance your skills. Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career.
- Pay Transparency: The starting salary for a Service Representative is between \$27.29 per hour/\$56,000 annually and \$34.24 per hour/\$69,000 annually. Many associates see a base salary increase of 10% within their first year as a Service Representative. Top associates can see increases up to 15%!
- Evening Shift Differentials: Earn a +10% pay differential for eligible shifts.
- Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts.
- Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
- 401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
