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Customer Service Resource Planner

March 5, 2026

Location: Lincoln Job Type: Full-Time, Permanent, 37 hours per week. Salary - £25,000, rising to £26,000Opportunity for hybrid working Private health care Virtual GP service for you and your household Double-matched pension scheme Generous annual leave Do you have excellent customer service skills and an ability to prioritise your workload? Are you looking to join a team who can offer excellent career progression opportunities? If so, we may have the perfect role for you. You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service. What will I be doing? - Organise and prioritise tasks based on priority and resource availability - Ensuring efficient allocation of resources and meeting customer expectations. - Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time - Make informed decisions and adapt schedules in response to changing circumstances. - Collaborate with team members to optimise resource allocation - Maintain accurate records and documentation related to work scheduling and resource allocation. What does it take to be a planner? - Good administration skills, with the ability to handle multiple tasks and work under pressure. - Ability to work independently and as part of a team, demonstrating initiative and accountability. - Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians. - Ability to prioritise tasks and manage time efficiently. - A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines. New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career <UL><LI>Fully paid 2 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team. </LI></UL><UL><LI>Followed by a full mentoring programme with experienced planners. </LI></UL><UL><LI>Ongoing support from Team Leaders and colleagues. </LI></UL> What hours will I work? - You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30pm, involving various shifts. - Weekend work will be required. As a valued employee, you'll be entitled to: <UL><LI>Personal private healthcare </LI><LI>Life cover (up to 8 x salary) </LI><LI>Personal accident cover (up to 5 x salary)</LI><LI>25 days annual leave - rising with length of service and the ability to buy more </LI></UL><UL><LI>Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay. </LI><LI>Bonus scheme </LI><LI>Flexible benefits to support your wellbeing and lifestyle. </LI></UL> Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Start date: 11th May 2026Closing date: 17th March 2026Interviews: Between 25th March and 31st March 2026 #loveeverydrop

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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