Customer Support agent Live Chat

We are now hiring Live Chat & Email Support agents to strengthen our real-time support coverage during CET hours.


The role:

  • You will be responsible for handling live chat conversations and email tickets during CET working hours.
  • Live chat is your primary focus. During quieter periods, you will support the email queue to maintain fast response times.
  • You will work closely with our CS Manager (based in the Philippines) and the Head of CS (based in the Netherlands). You will need to follow structured processes while maintaining a natural, friendly tone.
Key responsibilities

  • Handle live chat conversations in real time
  • Respond to customer emails efficiently and clearly
  • Support customers with:
  • Sizing and fit questions
  • Order tracking
  • Returns and exchanges
  • Product information
  • Manage multiple chats simultaneously while maintaining quality
  • Use macros and knowledge bases without sounding scripted
  • Accurately document customer interactions
  • Escalate complex cases when needed
Required experience

  • Experience in live chat support (ecommerce preferred)
  • Strong written English (clear, natural, confident tone)
  • Comfortable multitasking in a fastpaced environment
  • Strong attention to detail
  • Ability to work independently in a remote setup
  • Experience with Zendesk, Gorgias, or similar tools is a plus
What we're looking for

  • Professional but warm communication style
  • Calm under pressure
  • Structured and reliable
  • Comfortable working in a growing company environment
  • Open to feedback and continuous improvement
Why join Thrivin?

  • Be part of a growing brand
  • Work in a structured but modern CS setup
  • Opportunity to grow as the CS team expands
  • Direct collaboration with leadership and colleagues
Contract duration of more than 6 months. with 40 hours per week.

Mandatory skills:
Online Chat Support, Email Support, Customer Support, Customer Satisfaction
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