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Desktop Support [10 Years Exp W/ AD, SCCM, 5 years W/Autodesk, Bentley] - Lycoming County, PA

March 6, 2026

Desktop Support [Must have 10+ Years Exp W/ Active Directory, SCCM, 5 + years W/Autodesk, Bentley]

Lycoming County, PA

6+ months

***This requisition will feature first round interviews via Teams.***
***This requisition's current PO is funded through 6/30/26. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.***
***Start date for this position is as soon as possible.***

Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.

***Candidates in other counties may be considered based on qualifications and candidate availability.***

General IT Experience

· Proven at least 15 years’ experience supporting:

o Windows Desktop OS

o Windows Server

o Active Directory

o Scripting

o MS Office

Software Packaging and Deployment

· Create software installation packages for SCCM (10 years’ experience), with emphasis on Bentley products (10 years’ experience), using approved tools and processes.

o Download and prepare vendor software for packaging.

o Perform test installations of out-of-box (OOB) software.

o Determine the appropriate installation method (e.g., batch or PowerShell scripting).

o Develop installation scripts using established standards and best practices.

o Test and validate completed packages.

o Deliver finalized packages to the SCCM team for Software Center testing.

Testing Coordination and Support

· Coordinate with technical leads, business users, and project managers during the testing of software packages.

· Work closely with testers to refine and improve the end-user experience.

· Address and resolve questions or issues that arise during the testing process.

Technical Troubleshooting and Support

· Resolve or assist in resolving cross-application technical issues.

· Provide support for end-user installation or deployment issues.

· Manage and update Active Directory groups relevant to CADD Support.

· Research and recommend hardware for purchase when required.

Communication and Teamwork

· Provide clear, accurate, and timely status updates.

· Demonstrate strong written and verbal communication skills.

· Work effectively in a team environment to meet shared objectives.

· Share application-specific knowledge across teams.

Quality, Documentation, and Process Adherence

· Complete assigned tasks within established time estimates.

· Follow organizational quality standards and procedures.

· Develop, refine, and document expert practices and standards.

· Ensure documentation is accurate, complete, and up to date.

· Identify, track, and resolve issues, risks, and action items.

· Stay informed about industry trends and emerging tools and apply them appropriately.

· Proactively anticipate and resolve issues impacting the team.

CADD Application and Plotting Support

· Develop and support plotting solutions across various CADD applications.

· Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (all 5 years’ experience).

· Package PennDOT WorkSpace for posting to public facing CADD Resources web site.

· Guide business partners on implementing PennDOT workspace resources within their environments.

ProjectWise Administration

· Maintain and administer ProjectWise on-premises server infrastructure:

o Support four ProjectWise environments, each consisting of three Windows servers.

o Maintain SQL databases associated with ProjectWise datasources

o Manage project creation and access control.

o Develop and implement new ProjectWise features (e.g., workflows, states).

o Test and deploy ProjectWise product upgrades.

· Collaborate with Digital Delivery:

o Establish methods for onboarding Business Partners to use ProjectWise

o Administer Business Partner access and permissions

· Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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