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District Manager, OnStar & Loyalty - Knoxville, TN

February 17, 2026

Job DescriptionRemote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.The selected candidate will assume territorial responsibility and live within 50 miles of Knoxville, TN. This position may be eligible for relocation benefits.The District Manager, OnStar & Loyalty, engages dealers through regular contacts and business reviews. As an OnStar District Manager, you will build relationships with dealer partners, focusing on promoting, supporting, and coaching dealer owners, managers, sales consultants, and service advisors. Your goal is to highlight the benefits and profitability of GM software and subscriptions. You will develop in-dealership training to onboard customers across various channels, driving adoption and sales of products like GM Rewards, My GM Rewards Credit Card, OnStar safety services, customer prepaid plans, and over-the-air upgrades to enhance vehicle performance and ownership experience. Experience working with automotive dealerships, in customer facing retail, sales, product training, consulting and performance coaching roles a plus. At General Motors (GM), our OnStar team is committed to innovation with a core belief that, “Better Never Stops.” Our Vision is to empower our customers and our employees, keep it simple, earn trust and lead our industry into the future as the #1 digital business team in the world. This position is a field role that requires an employee to cover in-person visits daily to dealerships in their District. ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>Clearly communicate the benefit of OnStar as GM’s tech ingredient brand – get dealerships excited about our products and services as a key driver of customer experience, brand loyalty and dealership profitability.</li><li>Establish effective relationships with dealers within your assigned District, serving as a dealership’s trusted advisor to broaden awareness, drive customer acquisition and revenue generation for GM’s software and subscription business</li><li>Act as a main liaison between OnStar, GM’s vehicle brands, and your assigned dealerships, understanding the dealer’s needs; establishing credibility; and taking accountability and delivering value to your dealerships and brand counterparts</li><li>Build familiarity and engagement with the current (e.g. mobile app, Google Built-In) and future (e.g. Over-the-air updates) product offerings</li><li>Serve as subject matter expert on all things related to the My GM Rewards Loyalty program including the Rewards Credit Cards</li><li>Initiate and conduct live training or remote calls with dealer leadership and personnel on OnStar’s portfolio of products, services, My GM Rewards, and the GM Rewards Credit Card and the proper delivery and customer onboarding process, including the ability to troubleshoot when something goes wrong</li><li>Build strong, productive relationships within GM’s field team ecosystem, including Vehicle Sales, Service & Marketing teams, Fleet and Commercial Sales team, and OnStar Business Solutions Sales teams.</li><li>Conduct monthly sales performance analysis, leveraging data & analytics to identify opportunities and implement dealer action plans while supporting continuous improvement</li><li>Support planning and countermeasures designed to meet and achieve aggressive monthly, quarterly, and annual performance targets and milestones</li><li>Assist in product launches to ensure streamlined marketing and advertising between the dealer and GM</li><li>Ensure dealers are providing customers with the technological capabilities that come with their purchase</li><li>Monitor Dealer, District, Zone, and Regional metrics to ensure they meet or exceed the desired Goals</li><li>Resolve all dealer-customer satisfaction issues through appropriate channels</li><li>Be prepared to learn and adapt as our product, services and role evolves</li></ul>REQUIRED SKILLS<ul><li>Bachelor’s degree or 2+ years of experience in the automotive industry in lieu of a degree.</li><li>2+ years in sales and customer service</li><li>Experience working with automotive dealerships and/or OEMs beneficial, including familiarity with new, used, commercial and service operations</li><li>Understanding the audience; getting the message across; presenting information effectively; and communicating openly</li><li>Willingness to work the hours required to be effective in assigned time zone, including occasional weekends and holidays</li><li>Computer skills with Microsoft Office proficiency: Microsoft Word, Excel, PowerPoint, and Outlook</li><li>Comfortable with technology and subscription services, including troubleshooting mobile app and internal platform issues</li><li>Ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goals</li><li>Excellent oral and written communication skills</li><li>Proper use of language, grammar, and diction</li><li>Ability to travel 60 to 70 percent of the time, including overnights when applicable</li></ul>SOFT SKILLS<ul><li>Agile learner, continuous improvement “Better Never Stops” mindset</li><li>Driven and self-motivated</li><li>Prioritizing skills, Multitasker</li><li>Adaptable, embraces change</li><li>Problem solving skills</li><li>Detail oriented and organized</li><li>Verbal and written communication</li></ul>PERKS:<ul><li>Home based employment with daily travel to automotive dealerships/Service Centers in assigned District.</li><li>Bonus incentive program.</li><li>Overnight work-related travel, up to 50% based on needs of the business</li><li>Company issued GM vehicle for work/personal use (payment, maintenance, insurance all paid by the company)</li><li>Expense and Frequent Flyer reimbursement program which allows employee to retain points and / or mileage from approved work-related travel.</li><li>Laptop and cell phone will be provided</li><li>Company paid hotspot service to allow for internet while on the road or at home</li></ul><h3></h3><h3>GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)</h3> About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting <a href="https://search-careers.gm.com/en/working-at-gm/total-rewards" target="_blank" rel="noopener noreferrer">Total Rewards resources</a>.Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit <a href="https://search-careers.gm.com/en/how-we-hire" target="_blank" rel="noopener noreferrer">How we Hire</a>.AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, <a href="mailto:Careers.Accommodations@GM.com" target="_blank" rel="noopener noreferrer">email</a> us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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