E Banking Specialist/Q2 Online Banking

Job Function –

Provides Treasury Management and consumer online banking user support. Researches and resolves complex customer inquiries. Provides system and product support to ensure our Treasury Management and consumer online banking customers have the correct features and functions to support their business needs. Products include: ACH Origination, Remote Deposit Capture (RDC), Mobile Banking, Positive Pay, Virtual Vault, Line Link, Bill Pay, and general online banking services.


Job Responsibilities –

Provides customer support and trouble-shoots issues that occur through online banking or with the various Treasury Management products.

Assists customers with the online banking enrollment process and setup of various features and applications.

Receives all Treasury Management Agreements, reviews to ensure they are completed correctly and contain all the required documents. Performs the customer setup, implementation, and continued support for services selected.

Performs the annual ACH and RDC customer audits in accordance with NACHA rules.

Coordinates application and system upgrades associated with online banking related services.

Calculates and reconciles all manual account analysis billing monthly.

Reconciles and maintains balance logs for all Virtual Vault deposits and change orders.

Assists the Treasury Management Product Manager with maintaining the Treasury Management Agreements, procedures, and policies.

Maintains statistical data used for monthly internal reporting and annual board reports.

Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.

Performs all other duties as assigned.


Education and Related Experience –

• 5+ years of experience in bank operations required.

• Q2 Digital Banking platform experience preferred

• Associates Degree Preferred.

• AAP Certification preferred.


Skills and Abilities –

• Thorough understanding of NACHA Rules and Regulations

• Thorough understanding of Check 21 Regulations

• Thorough understanding of Regulation CC

• Experience with or the ability to learn the bank’s core applications and various PC applications

• Strong reasoning and decisions making skills

• Excellent interpersonal skills

• Superior customer service skills

• Strong verbal and written communication skills

• Good organizational skills

• Excellent multi-tasking skills


Working Conditions and/or Physical Requirements –

• Ability to work under stress and meet deadlines.

• Ability to operate a keyboard is required to perform the essential job functions.

• Ability to read and interpret a document.

• Ability to travel if required to perform the essential job functions.

• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement.

Equal Opportunity Employer/Veterans/Disabled

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...