EPD Operations Manager

Job Description: • Drive end-to-end planning, execution, and delivery across Underdog's 200+ person EPD organization, connecting strategy to outcomes and improving how the entire org operates • Own and optimize the operating cadence including town halls, leadership reviews, planning cycles, and monthly updates to ensure consistent organizational rhythm • Manage cross-functional product delivery updates, including bi-weekly All Hands presentations and monthly company-wide product update decks • Assess and improve productivity systems (Jira, GitHub, Notion) and SDLC workflows, identifying bottlenecks and implementing solutions that increase visibility into priorities, timelines, and risks • Lead strategic initiatives that require cross-functional partnership on quick timelines, supporting emerging roadmap priorities with high complexity and high returns • Build and maintain relationships with Directors+ across Engineering, Product, and Design to understand pain points and accelerate solutions • Establish feedback loops (surveys, retros) to surface org health insights and drive continuous cultural improvements Requirements: • 7+ years of experience in Technical Program Management, Product Operations, or Engineering Operations roles at scale • Proven track record of driving operational excellence across large, complex EPD organizations (150+ people), not just individual teams • Expert in managing productivity systems and tooling at scale, with hands-on experience optimizing Jira, GitHub, Notion, or similar platforms • Skilled at building and maintaining cross-functional relationships with senior leaders, earning trust and driving alignment without direct authority • Strong communicator who can distill complex information into clear, actionable actions and updates for diverse audiences from ICs to executives • Highly organized with exceptional program management skills—you bring structure to ambiguity and can juggle multiple high-priority initiatives simultaneously • Action-oriented operator who cares deeply about velocity, quality, and impact—you give a sh*t and push to perform Benefits: • Unlimited PTO for full-time employees (we're extremely flexible with the exception of the first few weeks before & into the NFL season) • 16 weeks of fully paid parental leave • Home office stipend • A connected virtual-first culture with a highly engaged distributed workforce • 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents Apply tot his job

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...