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Executive Assistant - Enterprise Strategy

February 17, 2026

About the position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Strategy (ES) is American Express’ corporate strategy and internal consulting division. ES partners with senior leaders and the Executive Committee to address the company’s most important strategic priorities. The group operates in a dynamic, fast-paced environment, requiring seamless collaboration across a wide range of stakeholders. This position is an integral part of the team and requires a proactive, organized, and resourceful Executive Assistant who can handle a wide range of administrative tasks and confidently navigate a large organization.

Responsibilities

Organize and maintain complex calendars for two Vice Presidents using a high level of tact, prioritization, influencing skills, and integrity, including scheduling across multiple time zones
Collaborate regularly with the six New York-based Directors to schedule meetings where the Vice Presidents are needed, understand shifting priorities, and support project coordination
Coordinate and oversee internal and external meetings, including sending invitations, reserving meeting space, telepresence setup, audio/visual needs, transportation, catering, and preparation of meeting materials
Manage long-term calendar planning and ensure leaders are aware of critical meetings, events, and upcoming commitments
Make complex travel arrangements and detailed itineraries, including air, hotel, transfers, and meeting schedules
Prepare, reconcile, and process expense reports in line with company requirements using Concur, and review direct report expenses routed for VP approval
Manage general follow-ups, generate reminders, and track deadlines to ensure timely execution across commitments
Partner closely with the Senior Executive Assistant and the MA team to ensure coordination, share updates, and support broader team processes
Assist with special projects, team initiatives, and ad hoc support as needed
Build and maintain strong working relationships with Executive Assistants and enterprise partners across all band levels

Requirements

5+ years of executive administrative support experience within a large organization
Proven track record of supporting senior leaders with a customer-first mindset and strong attention to the executive’s needs and experience
Experience supporting global or senior leaders across multiple time zones
Ability to operate with a high level of integrity and maintain complete confidentiality when handling sensitive issues
Effective verbal and written communication skills, with the ability to clearly convey information and confidently interact at all levels
Excellent time management and organizational skills with strong accuracy and attention to detail; able to work flexibly and under pressure
Demonstrated ability to manage multiple priorities and execute across multiple initiatives in a fast-paced, dynamic environment
Ability to identify problems, evaluate potential solutions, and proactively work toward resolution
High proficiency using MS Office (Word, Excel, PowerPoint) and internal AXP tools and systems, including Outlook, Webex, Ariba, Concur, Payroll, SharePoint, and myInfo
Strong interpersonal and networking skills to build and maintain effective professional relationships across the organization
Ability to interact effectively and diplomatically with executives and Executive Assistants across AXP
Team-oriented mindset with the ability to excel in a dynamic, evolving environment
Willingness to work in the New York office at least 3 days per week

Nice-to-haves

Positive, solutions-oriented demeanor and reliable follow-through
Keen attention to detail with a strong sense of urgency in execution
Ability to prioritize independently and work autonomously with minimal guidance
Strong understanding of AXP policies and procedures

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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