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**Experienced Customer Service Representative – Remote Healthcare Support**
At arenaflex, we're passionate about making a positive impact on healthcare and the lives of our employees. As a Customer Service Representative, you'll play a vital role in delivering exceptional patient-provider care and helping us achieve our mission. If you're a people person with excellent communication skills, a problem-solving mindset, and a passion for making a difference, we want you to join our team!
**About arenaflex**
As a subsidiary of The Cigna Group, arenaflex is committed to revolutionizing the healthcare industry with innovative solutions and a patient-centric approach. Our non-clinical team is dedicated to providing top-notch support to our clients, providers, and imaging centers, ensuring seamless communication and efficient care delivery. We're a dynamic and growing organization that values diversity, inclusivity, and employee well-being.
**Responsibilities**
As a Customer Service Representative, you'll be responsible for:
- Managing a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization
- Properly handling and verifying patient records under HIPPA and PHI, ensuring confidentiality and security for each call
- Utilizing various applications on multiple screens to accept multiple back-to-back calls and enter patient, provider, and imaging center data accurately
- Following a complete formal script pathway with each caller, identifying and transferring calls that cannot be resolved via the script to the appropriate person or department
- Remaining client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution
- Attending 100% of an 8-week training program, which will include live-call participation training
- Meeting or exceeding all performance metrics through accurate call handling and high-quality calls
**Qualifications**
To succeed in this role, you'll need:
- A High School diploma or equivalent
- Prior customer service experience (strongly preferred)
- Intermediate proficiency in Microsoft Outlook and strong written, organizational, and verbal communication skills
- Excellent customer focus orientation with the ability to diffuse difficult callers constructively
- Accountability and ownership to efficiently solve problems
- An engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
- Flexibility, open-mindedness, and the ability to adapt positively to business changes or needs
- Self-confidence and the empowerment to use good judgment to do what is right and keep all promises
**Skills and Competencies**
To excel in this role, you'll need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and accuracy
- Ability to multitask and prioritize tasks effectively
- Excellent customer service skills, with a focus on delivering exceptional patient-provider care
- Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages learning and innovation
- A comprehensive benefits package that supports your whole health and well-being
**Work Environment and Company Culture**
As a remote Customer Service Representative, you'll have the flexibility to work from home and enjoy a comfortable, productive work environment. Our company culture is built on values of diversity, inclusivity, and employee well-being. We're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth.
**Compensation and Benefits**
We're proud to offer a competitive compensation package that includes:
- An hourly rate of $17.75 - $19 USD, depending on relevant factors, including experience and geographic location
- Eligibility to participate in an annual bonus plan
- Comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs
- 401(k) with company match
- Company-paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year and paid holidays
**Equal Employment Opportunity**
arenaflex is an equal em
