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**Experienced Customer Support Specialist – Delivering Exceptional Experiences at arenaflex**
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Support Specialist, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with a strong presence in North America. Our family-owned company has been serving customers for years, and we're committed to providing the best possible experience for our customers. With over 9,000 employees across 14 locations, we're a dynamic and growing organization that offers exciting career opportunities and job stability.
**Job Summary**
As a Customer Support Specialist, you'll be the face of arenaflex, providing exceptional support to our customers through various channels, including phone, email, and chat. You'll be responsible for processing customer orders and inquiries, communicating with customers, and helping them navigate our website and online ordering system. We'll equip you with the knowledge and skills you need to become a product and solutions expert, so you can confidently answer product, pricing, and shipping questions.
**Responsibilities**
- Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert by learning about our products and services
- Provide legendary service to our customers by resolving their issues and concerns in a timely and professional manner
- Collaborate with other team members to achieve customer satisfaction and loyalty goals
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
**Requirements**
- High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Ability to learn quickly and adapt to new situations
- Strong attention to detail and organizational skills
**Benefits**
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs to reward your hard work and dedication
- Paid holidays and generous paid time off to help you recharge and relax
- Tuition Assistance Program that covers professional continuing education to help you grow and develop your skills
**Employee Perks**
- Best-in-class, clean, modern facilities that make you feel proud to come to work
- First-class fitness center and beautifully maintained walking paths to help you stay active and healthy
- Collaborative and supportive work environment that encourages teamwork and open communication
- Opportunities for career growth and advancement within the company
**Work Environment**
- arenaflex is a drug-free workplace that values the health and well-being of our employees
- Our Texas Branch is located at 2600 Rental Car Drive, DFW Airport, TX 75261
- We offer a variety of shifts to accommodate different schedules and preferences
- Our training shift is Monday - Friday, 8:30 AM to 5 PM, and after training, your shift will be Monday - Friday, various shifts available
**Compensation**
- Pay from $24 to $28 per hour with significant growth and earning potential!
- Opportunities for bonuses and incentives to reward your hard work and dedication
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team and start your career journey with arenaflex.
We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all employees.
