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**Experienced Customer Support Specialist – Remote Opportunity at arenaflex**
At arenaflex, we're proud to be a national leader in service of process, with a team of over 700 professionals across the country. With offices in multiple locations, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more, we've been successful in this unique business for over 30 years. Our commitment to advancing technology and business processes has allowed us to remain years ahead of our competition.
As a Customer Support Specialist at arenaflex, you'll play a critical role in delivering exceptional customer experiences, addressing and resolving customer questions and issues, and providing timely updates and information. This is a remote opportunity, but you must be located in one of the following states: Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina.
**About arenaflex**
arenaflex is a dynamic and innovative organization that values its employees and strives to create a positive work environment. We believe that our employees are the key to our success, and we're committed to providing them with the tools, training, and support they need to excel in their roles. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, and we're proud to offer a range of benefits and perks that reflect our commitment to our employees' well-being.
**Job Overview**
As a Customer Support Specialist at arenaflex, you'll be responsible for:
- Responding to customer support tickets, including answering questions and resolving issues related to existing orders
- Managing high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
- Documenting issues in Confluence
- Visiting court dockets for information on case filing and occasionally pulling filed papers
- Performing other job-related duties as assigned
**Key Responsibilities**
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
**Qualifications**
- High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology-driven; experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues, and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
**Why Join arenaflex?**
- We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k), disability insurance, employee assistance program, paid time off, 7 paid holidays, 4 floating holidays, and a referral program.
- Our starting pay is $15.00 to $17.00 per hour, and we offer a full-time schedule from Monday to Friday, 7-4 PST.
- We're committed to providing our employees with opportunities for growth and development, including training and professional development programs.
- We value our employees' well-being and offer a range of benefits and perks that reflect our commitment to their health and happiness.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employe
