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**Experienced Licensed Customer Service Representative – Insurance Industry Expertise**
At arenaflex, we're dedicated to providing exceptional customer experiences that put people first. As a licensed customer service representative, you'll play a vital role in supporting our agents and customers, empowering them to grow their businesses and achieve their goals. If you're a licensed insurance professional looking for a dynamic and growth-oriented environment, we invite you to join our team.
**About arenaflex**
arenaflex is a Fortune 100 company that values growth, development, and well-being. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. Our customer service team provides 24/7 support, requiring flexibility to work various shifts, including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success.
**Responsibilities**
As a licensed customer service representative, you'll be responsible for:
- Assisting customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
- Delivering expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
- Providing guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
- Upholding customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
- Accurately maintaining and tracking data across various computer systems.
**Qualifications**
To be successful in this role, you'll need:
- A valid P&C License or a Personal Lines License.
- An associate degree in a business-related field or equivalent experience.
- A minimum of 6 months related work experience, with customer service experience preferred.
- The ability to review, record, and organize written data from a variety of sources with no pre-established format.
- Excellent oral, written, and interpersonal communication skills, with the capacity to multitask in a structured work environment.
- The ability to handle confidential and proprietary information.
- Proficiency with computers, including Microsoft Office tools.
- A clear understanding of the organization's policies, standards, and procedures to guide customer interactions.
**Skills and Competencies**
To excel in this role, you'll need:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and agents.
- Excellent problem-solving and analytical skills, with the ability to assess customer and agent needs.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- The ability to work in a fast-paced call center environment, with flexibility to work various shifts, including weekends and holidays.
- Strong technical skills, including proficiency with computers and Microsoft Office tools.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to fostering an environment where employees can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
- Opportunities for career growth and advancement, with a clear path for professional development.
- Comprehensive benefits, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
- Continuous learning opportunities, including training and development programs, to help you grow and develop in your role.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
**Work Environment and Company Culture**
At arenaflex, we value our employees and strive to create a positive and inclusive work environment. Our company culture is built on the principles of integrity, expertise, care, and simplicity, and we're committed to fostering an environment where employees can thrive.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Opportunities for socialization and community involvement, including employee resource groups and volunteer opportunities.
- A commitment to diversity, equity, and inclusion, with a focus on creating an environment where everyone can succeed.
**
