Field Operations Manager (South Chicago, IL, North-West, IN)

About the position

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! This role will provide leadership and accountability to the Franchise business results of an assigned geographical group of Franchise restaurants ranging from approximately 110-140 restaurants to deliver on operational execution, brand standards, customer experience, customer count growth and increase market share at the restaurant level. This role will work within locations and with operators (District Managers, Director Area Operations and VP of Operations) to better improve guest experience, sales growth and business results to enhance four-wall EBITDA growth. This role consistently demonstrate Wendy’s values and leadership behaviors to build positive business relationships with key partners including field leadership teams, Franchise Owner/Operators, QA partners, and functional partners in order to drive the primary goal of sales & profit growth, new restaurant growth, and an excellent customer experience.

Responsibilities

  • Operations Performance Ownership Conducts Wendy’s Done Right Visits in an assigned geographical territory of approximately 120 Wendy’s locations.
  • Partnering with above restaurant leadership (District Managers, Directors of Area Operations and Vice President of Operations of Franchise Entities) to ensure the correct Wendy’s systems are implemented and properly leveraged to drive better customer experience, sales growth and profit growth at the restaurant level.
  • Leverages Model of Excellence scorecard to provide targeted coaching and training to deliver restaurant level improvement of key performance metrics including sales & profit growth; recruitment & training, EBITDAR, and guest experience.
  • Improves Franchisee capabilities using data driven insights and available resources, while leveraging Field Training Managers support & expertise, and best practices across business functions (e.g. marketing, finance, HR, etc)
  • Conducts Quarterly Business Reviews and Growth Readiness Assessments with assigned franchisees owning between 1 and 5 Wendy’s locations.
  • Accountable for driving their total business metrics compared to the Model of Excellence scorecard.
  • Leadership Development Above Restaurant Provides Coaching and Training to Multi-Unit leaders (DM and above) in partnership with the franchisee leadership to ensure One Best Way adoption of systems and the Performance Management Cycle is consistently followed to ensure restaurants operate at the highest level.
  • Provides coaching and training to Multi-Unit leaders and Franchisees to ensure succession plans and bench development is in place.
  • Training for Operational Excellence Partners with the Field Training Managers to identify and deliver in-restaurant training and development and ensures the organization is actively working on internal development and succession planning.
  • Accountable for driving individual restaurant operations excellence, as measured by customer feedback and internal evaluations; facilitate training and development on operations initiatives and ensure the organization is actively working on growth and development.
  • Takes appropriate actions, as needed, to enforce compliance with standards driving franchisee accountability to training standards.
  • Supporting New Restaurant Openings Provides support to franchisees for all new restaurant openings in the territory
  • Ensure restaurant teams are properly trained and ready to execute One Best Way prior to approving a restaurant to open
  • Provides final assurance that the restaurant is constructed to Wendy’s standards including with required equipment and technology being in place prior to opening.
  • Attends the new restaurant opening providing on-site guidance and celebration

Requirements

  • Bachelor’s degree in Operations, Business Markets, and Management, Finance, Supply Chain or related field preferred
  • Candidate based South Chicago, IL or North-West, IN highly preferred
  • Minimum 5 years’ experience with increasing responsibility in operations management, including P&L management of multi-unit operations
  • Strong analytical and creative problem-solving skills with ability to communicate at various levels to convey ideas
  • Ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders
  • Builds strong relationships with teams across the organization to better establish strong lines of communication.
  • Strong organizational skills, with the ability to balance relevant priorities
  • Ability to translate and adapt numerical/financial information into actionable insights

Benefits

  • parental leave
  • free EAP sessions
  • company 401k match
Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...