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FLEX Senior Manager, Implementation, Business Transformation Office, U.S. and Canada
JOB SUMMARY
The FLEX Senior Manager, Implementation, is a key member of the Business Transformation Office (BTO) team reporting directly to the Senior Director, U.S. + Canada Deployment.
The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (D+TT), a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment.
The FLEX Senior Manager, Implementation, will partner with the BTO U.S. + Canada deployment and communications teams to plan, manage, coordinate, and facilitate deployment efforts for hotels preparing to deploy to their new systems. Specific focus areas will include delivering live webinars in the U.S. and Canada in support of D+TT, and leading projects in collaboration with Implementation Directors.
Success in this role requires strong formal and informal presentation skills, strong communications skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to deliver on difficult and time-sensitive requests.
Key responsibilities include:
· Lead short and long-term projects in support of the U.S. + Canada Deployment team, with focus areas on hotel support through deployment and hotel escalations.
· Partner with U.S + Canada communications team to develop and manage a calendar of deployment webinars to prepare hotels for cutover to new systems.
· Facilitate live webinars including presenting prepared content and facilitating Q+A session.
CANDIDATE PROFILE
Education and Experience
· 4-year degree from an accredited university; master’s degree strongly preferred, AND
· 6 years of relevant professional experience in related function (employee or operations communications, training facilitation, etc.), demonstrating progressive career growth and pattern of exceptional performance.
· Prior hotel operations and/or deployment experience a plus.
· Outstanding formal and informal presentation skills.
· Excellent written and oral communication skills.
· Strong personal leadership, organizational, relationship-building, and negotiation skills
· Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
· Ability to work effectively in a complex, service-intensive, deadline-driven environment.
· Ability to work with and influence cross-functional teams in a matrixed organization.
· Ability to build strong relationships to leverage information and insights across key groups.
· Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership.
· Ability to be detailed oriented, while maintaining alignment with broader organization objectives.
· Ability to juggle multiple projects and many stakeholders.
· Basic project management skills.
· Ability to complete deliverables with high quality and up to established standards.
· Proficiency with webinar platforms such as Microsoft Teams; experience with Smartsheet is preferred to streamline project management and collaboration; experience with email distribution tools such as Salesforce Marketing Cloud is a plus.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
