[Hiring] Seasonal Customer Service Associate @The Trustees of Reservations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing excellent customer service in a public-facing capacity.

  • Associates or Bachelor's degree in customer service, hospitality, or a related field
  • Experience in a public-facing customer service role
  • Team player with strong commitment to work collaboratively with colleagues
  • Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning
  • Self-motivated and able to work without close supervision
  • Highly organized and detail-oriented
  • Able to prioritize multiple tasks and establish and meet deadlines
  • Excellent customer service communications skills both verbal and written
  • Positive and professional phone manner
  • Fluency with Microsoft Office suite
  • Familiarity with ACME or comparable ticketing software preferred
  • Familiarity with Help Desk software preferred
  • Familiarity with Trustees website www.thetrustees.org

Qualifications

  • Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment
  • A satisfactory criminal background (CORI) check

Requirements

  • Work-from-home schedule ranges from 4-20 hours per week over 2-4 days per week, including at least one weekend day
  • Some flexibility with regards to the time of day hours are worked

Benefits

  • Sick Time: 40 hours of paid sick time upfront
  • Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions
  • Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns
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