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[Hiring] Weekend Care Advisor @Function Health
Care Advisor
Company Overview
Role
Key Responsibilities
- Execute and manage all backend operational tasks required to move members through the Ezra process efficiently during weekends, holidays, and evening hours when the main team is unavailable.
- Partner with sites to ensure weekend members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready.
- Thoroughly understand and apply Ezra's standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team during all hours of operation.
- Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction.
- Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey during off-hours, weekends, and holidays.
- Proactively contact members to secure any missing medical information before their scan appointment, including weekend slots.
- Act as the weekend liaison for any site issues that arise, facilitating quick and effective resolution.
- Work closely with the clinical team to ensure seamless handoffs and information flow.
- Contribute to product development by identifying opportunities for improvements and reporting issues encountered during weekend, holiday, and after-hours operations.
Qualifications/Skills
- 1-5 years in a customer service and operations role.
- Must be available to work weekends (Saturday and Sunday) and flexible to work holidays and evening hours as needed.
- Bachelor’s or Higher.
- Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.
- Service Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships.
- Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges.
- Strong Organizational Skills: Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously.
- Problem-Solving & Process Improvement: Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements.
- Technical Proficiency: Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussions.
- Self-Directed: Ability to work independently and make sound decisions during off-hours with minimal supervision.
- Healthcare Background: Familiarity with a medical environment is a plus.
Schedule & Availability
- Core Hours: Weekends (Saturday and Sunday).
- Additional Availability: Evenings, holidays, and coverage during team absences.
- Flexibility Required: Must be able to adjust schedule based on business needs and member demand.
Why You'll Love Working With Us
- Competitive Pay.
- Flexible Part-Time Schedule: Perfect for those seeking work-life balance with weekend availability.
- A culture that emphasizes continuous learning and personal growth.
- Autonomous work environment with the satisfaction of being the go-to person for member support during off-hours.
- Opportunity to transition into a full-time position as the company grows.