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Insurance Service Specialist

February 18, 2026

<ul><li>This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD</li><li>Active Property and Casualty License or Personal Lines License required</li><li>Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years</li><li>Ability to quote and sell through multiple carriers </li><li>Monthly and Quarterly bonus potential </li><li>Computer equipment provided by AAA Club Alliance</li></ul>AAA Total Rewards Package includes:<ul><li>The starting base compensation for this position is $16.10 to $37.58 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law</li><li>This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $350.00 per month</li><li>3+ weeks of Paid Time Off</li><li>8 Paid Holidays</li><li>FREE Life Insurance</li><li>An in-house virtual training program</li></ul>The ideal candidate will have: <ul><li>High school diploma or equivalent</li><li>2+ years of customer service and/or sales experience in an insurance environment</li><li>Call Center experience preferred</li><li>Active Property and Casualty License or Personal Lines License</li><li>Membership license required or ability to obtain license within 90 days of employment.</li><li>Schedule Requirements: Mon – Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule</li></ul>The primary duties of the Policy Retention Specialist are to:<ul><li>Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities</li><li>Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs</li><li>Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer.</li><li>Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.</li><li>Counsel the members and non-members regarding membership benefits in correlation with insurance products.</li></ul>Full time Associates are offered a comprehensive benefits package that includes:<ul><li>Medical, Dental, and Vision plan options</li><li>Up to 2 weeks Paid parental leave </li><li>401k plan with company match up to 7%</li><li>2+ weeks of PTO within your first year</li><li>Paid company holidays</li><li>Company provided volunteer opportunities + 1 volunteer day per year</li><li>Free AAA Membership</li><li>Continual learning reimbursement up to $5,250 per year</li><li>And MORE! Check out our <a href="https://cluballiance.aaa.com/careers/benefits" target="_blank" rel="noopener noreferrer">Benefits Page</a> for more information</li></ul>ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Admin - Clerical

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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