<strong>Salary:</strong> $100,000.00 - $110,000.00 Annually<br><strong>Location :</strong> 60515, IL<br><strong>Job Type:</strong> Professionals<br><strong>Job Number:</strong> 88571-102025<br><strong>Department:</strong> Information Technology<br><strong>Division:</strong> Technical Services<br><strong>Opening Date:</strong> 10/22/2025<br><strong>Closing Date:</strong> 11/9/2025 11:59 PM Central<br><strong>Is this a union role?:</strong> No<br><strong>Union Name:</strong> Salaried - 6<br><strong>Position Grade:</strong> 6<br> <br><strong>Position Overview</strong><br> <br>The Illinois Tollway is dedicated to, providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers. <br><br>The Tollway is a user-fee system - no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues. <br><br>Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency, and accountability, enhance customer service, and maintain public trust. <br><br>In support of this mission, the IT Quality Assurance Analyst will,ensure testing of software, products, and services meet established quality IT standards and customer expectations. They are responsible for identifying and tracking of defects and execution of re-testing them, analyzing quality issues, prioritizing them, and working with development teams to resolve them. This role is crucial for maintaining quality, enhancing customer satisfaction and minimizing risks specific to software testing.<br> <strong>Essential Job Functions</strong><br> <br><strong>Position Responsibilities </strong><br><ul><li>Test Planning and Execution - Understand the solution to make best practice recommendations to the Sponsor on the scope for testing. Develop and execute test plans, test scenarios and test cases where necessary to assess functionality, performance, and usability.</li><li>Defect Identification and Reporting - Identifying, documenting, and reporting software defects and issues, prioritizing them and collaborating with developers to resolve them. Ensure that fixed defects are re-tested, and results are documented. Provide regular reporting of test results and open defects status.</li><li>System Analysis and Review - Reviewing system specifications and design documents to identify potential quality issues</li><li>Regression Testing - Ensuring new code changes do not negatively impact existing functionalities.</li><li>Quality Assurance Audits - Conducting audits to ensure adherence to quality testing standards and procedures. </li><li>Documentation - Maintaining and updating testing documentation, test scripts and quality assurance procedures.</li><li>Collaboration and Communication - working with Developers, Project Managers, Business Subject Matter Experts (SME) and other Stakeholders to ensure quality and lessen impact to testing, throughout the development/execution and testing lifecycle. </li><li>Performance Benchmarking - Ensuring that software meets performance benchmarks and standards when applicable. </li><li>Process Improvement - Suggesting improvements to testing processes and procedures to enhance efficiency and effectiveness. </li><li>Compliance - Ensuring that products and services meet regulatory and compliance standards. </li><li>Reports to Deputy Chief of IT Project Management. </li></ul><br> <strong>Qualifications</strong><br> <br><strong>Position Qualifications </strong><br><br><strong>Education (Required)</strong><ul><li>High School graduate or GED equivalent is required for this position </li></ul><strong>Education (Preferred)</strong><ul><li>Bachelor's degree in computer science, business administration or related field. Coursework in programming or databases is desired.</li></ul><strong>Skills and Qualifications (required)</strong><ul><li>Five (5) consecutive years of Quality Assurance software analysis experience with an emphasis on Third-Party software meeting business needs and/or application development. </li><li>Comprehensive knowledge of Quality Assurance principles and practices for Information Technology development or implementation and optimization of business systems. </li><li>Communication and collaboration skills are essential with meeting facilitation skills required.</li><li>Excellent written communication skills. </li><li>Attention to detail is required. </li><li>Strong analytical and problem-solving skills are required. </li><li>Excellent knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. </li></ul><br><strong>The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.</strong><br>At the Illinois State Toll Highway Authority, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer several programs that help you grow in your career and make the Illinois State Toll Highway Authority a great place to work!<br><br><strong>MEDICAL, Rx, DENTAL, VISION BENEFITS </strong><br><ul> <li>Aetna Select Open Access (HMO) - Premium FREE! <li>Aetna Choice POS II (PPO) <li>Aetna Prescription, Dental and Vision included at no additional cost. <li>EyeMed Vision Care Voluntary Coverage</li></ul><strong>FLEXIBLE SPENDING ACCOUNT</strong><ul> <li>Healthcare Flexible Spending Accounts (FSA) <ul> <li>Pre-tax account you put money into that you use to pay for certain out-of-pocket health care costs. </li></ul> <li>Dependent Care Flexible Spending (DCAP) <ul> <li>Pre-tax account you put money into that you use to pay for dependent care costs. </li></ul> </li></ul><strong>TERM LIFE & AD&D INSURANCE</strong><ul> <li>Basic Term Life & AD&D - Premium FREE! <li>Additional coverage available</li></ul><strong>TUITION REIMBURSEMENT</strong><ul> <li>Annual Reimbursement - $5,250</li></ul><strong>PAID TIME OFF</strong><ul> <li>Holidays <li>Vacation <li>Sick Leave <li>Sick Leave Bank <li>Bereavement Leave <li>Parental Leave</li></ul><strong>EMPLOYEE ASSISTANCE PROGRAM (EAP)</strong><ul> <li>No cost services for employee and family.</li></ul><strong>STATE EMPLOYEES RETIREMENT SYSTEMS (SERS or SRS) PROGRAMS</strong><ul> <li>Pension Plan <li>Non-Occupational and Occupational Disability <li>Deferred Compensation/After-Tax ROTH <li>NCPERS Voluntary Life and AD&D</li></ul><br>01 <br> <br> Please indicate your highest level of education. <ul> <li>High School Diploma / GED</li> <li>Associate Degree</li> <li>Bachelor's Degree</li> <li>Master's Degree or above</li> </ul> <br>02 <br> <br> Do you have five (5) consecutive years of Quality Assurance software analysis experience with an emphasis on Third-Party software meeting business needs and/or application development? <ul> <li>Yes</li> <li>No</li> </ul> <br>03 <br> <br> For the questions above, please provide <b>where</b> (at which organization) and <b>when</b> (the time period) you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter "<b>NA</b>".<br>We will not make assumptions regarding your response. If you do not answer completely you will not receive credit for this question.) <br>04 <br> <br> <b>Microsoft Word Proficiency: </b><br>Listed below are definitions of Microsoft Word proficiency levels. Please read the following definitions carefully prior to answering the question.<ul><li><b>Basic</b>This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports.A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup.<li><b>Intermediate</b>This level of skills is necessary in order to use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges,and also perform basic work with existing Macros.A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.<li><b>Advanced</b>This level of skills is required in order to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements.A person with this level of skills is able to use and create a wide range of graphic effects and has full mastery of Macro commands.</li></ul>What is your proficiency level in Microsoft Word? <ul> <li>No Experience</li> <li>Basic</li> <li>Intermediate</li> <li>Advanced</li> </ul> <br>05 <br> <br> <b>Microsoft PowerPoint Proficiency: </b><br>Listed below are definitions of Microsoft PowerPoint proficiency levels. Please read the following definitions carefully prior to answering the question.<br><ul><li><b>Basic Level</b>This level of skills is required to create a simple presentation in PowerPoint, run it, and print it.<br><br><li><b>Intermediate Level</b>This level of skills is required to customize templates and the PowerPoint environment, and to make a presentation interactive by using hyperlinks and action buttons.<br><br><li><b>Advanced Level</b>This level of skills is required to work with graphics, animation and multimedia, inserting movies and sound; work with the Office Suite to create slides from an outline and send slides to Microsoft Word; and customize PowerPoint toolbars and automate the slide production.</li></ul>What is your proficiency level in Microsoft PowerPoint? <ul> <li>No Experience</li> <li>Basic</li> <li>Intermediate</li> <li>Advance</li> </ul> <br>06 <br> <br> <b>Microsoft Excel Proficiency: </b><br>Listed below are definitions of Microsoft Excel proficiency levels. Please read the following definitions carefully prior to answering the question. <ul><li><b>Basic</b>This level of skills is required to perform tasks and work with data in worksheets.A person with this level of skills is able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.<li><b>Intermediate</b>This level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases.With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.<li><b>Advanced</b>This level of skills is required to use advanced techniques for analyzing and manipulating data in Excel.A person with this level of skills is able to automate some operations, manage Macro commands, and create MS Excel applications.</li></ul>What is your proficiency level in Microsoft Excel? <ul> <li>No Experience</li> <li>Basic</li> <li>Intermediate</li> <li>Advanced</li> </ul> <br>07 <br> <br> <b>Microsoft Outlook Proficiency: </b><br>Listed below are functions typically associated with Microsoft Outlook proficiency levels. Please carefully read the following prior to answering the question. <ul><li><b>Basic</b><ul><li>Creating Emails and Attaching Files to Messages<li>Making Appointments and Changing the Time of Appointments<li>Customizing the Ribbon<li>Checking the Word Count<li>Working with Reminders<li>Moving Messages between Folders<li>Creating Signatures<li>Searching for and Flagging Messages</li></ul><li><b>Intermediate</b><ul><li>Previewing Attachments<li>Categorizing Messages<li>Printing Calendars<li>Mentioning Contacts in the Body of an Email<li>Using Quick Parts<li>Creating Meeting Invitations<li>Using the Different views<li>Taking Meeting Notes<li>Writing Professional Emails<li>Inserting Online Pictures<li>Setting a Default Signature<li>Using Groups<li>Working with Printing Styles</li></ul><li><b>Advanced</b><ul><li>Turning on the Week Number Settings<li>Setting Up Recurring Meetings<li>Working with Hyperlinks<li>Adding and Removing Columns<li>Working with Notes<li>Using the Bcc field<li>Requesting Read Receipts<li>Changing the Background Color of a Message<li>Creating Templates<li>Archiving Messages<li>Creating Rules<li>Printing Attachments<li>Assigning Tasks</li></ul><li><b>Expert</b><ul><li>Exporting Calendars<li>Adding and Changing Time Zones<li>Applying Outlook Themes and Stationery to Messages<li>Attaching Email Messages to Other Messages<li>Using the Spelling and Grammar check<li>Specifying Default Fonts for unread messages<li>Setting Delayed Delivery Options<li>Encrypting Messages<li>Using the Smart Lookup Feature<li>Setting Permissions<li>Archiving and other useful features that assist Organization<li>Blocking Incoming Mail<li>Creating Tasks without opening Outlook</li></ul></li></ul>What is your proficiency level in Microsoft Outlook? <ul> <li>No Experience</li> <li>Basic</li> <li>Intermediate</li> <li>Advanced</li> <li>Expert</li> </ul> <br>Required Question