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IT Support Engineer | Tide

February 26, 2026

Who are Tide: At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. What we’re looking for: Reporting to the Head of IT and InfraOps, you will be a support focused engineer and will have a background in IT Systems and cloud native administration. You’ll also be entrepreneurial and have the ability to work with a talented global team of engineers while demonstrating an appetite to gain good technical competency and ensuring that the highest levels of system availability, performance and security are met. As an IT Enablement Engineer you’ll be administering and maintaining IT cloud Infrastructure related technologies within Tide, while also providing 1st/2nd line support functions for the service desk and support teams. As an IT Enablement Engineer you’ll be: <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2">Administering Tide’s Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, integrating the multiples of SaaS applications with Tide systems</li> <li class=" leading-snug mb-2 pl-2">You will maintain the reliability of the macOS and Microsoft Windows platforms with deployment workflows, and software updates</li> <li class=" leading-snug mb-2 pl-2">You will work to scale our Mobile Device Management platforms to support fast-moving teams in a fast-paced environment while helping end users get the most out of their macOS and Windows devices.</li> <li class=" leading-snug mb-2 pl-2">Providing 1st/2nd line systems and application level support to end users</li> <li class=" leading-snug mb-2 pl-2">Troubleshooting problems, answering questions and providing training on IT Systems to end users.</li> <li class=" leading-snug mb-2 pl-2">Identifying, testing, and implementing workarounds for reported issues</li> <li class=" leading-snug mb-2 pl-2">Assist in the maintenance and rollout of new applications and their integrations.</li> <li class=" leading-snug mb-2 pl-2">Document procedures, policies, technical instructions and security practices</li> </ul> What makes you a great fit: <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2">You have working knowledge of the following MDM tools</li> </ul> a. JAMF Cloud b. Microsoft Modern endpoint management tools – Intune. <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2">You have knowledge about Okta & you have experience with Identity and Authentication tooling (Okta)</li> <li class=" leading-snug mb-2 pl-2">You have working knowledge of Atlassian backend.</li> <li class=" leading-snug mb-2 pl-2">Knowledge of Google workspace administration would be an added bonus.</li> <li class=" leading-snug mb-2 pl-2">You have knowledge about Windows devices and Windows OS troubleshooting, including device formatting and hardware preparation.</li> <li class=" leading-snug mb-2 pl-2">You have knowledge about Apple devices, Mac OS and its configuration.</li> <li class=" leading-snug mb-2 pl-2">You have a practical level of experience working with ITSM platforms and ticketing systems, specifically Atlassian (JIRA & Confluence)</li> <li class=" leading-snug mb-2 pl-2">Excellent customer focus and a can-do attitude and good communication skills</li> </ul> What you’ll get in return: <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"> Competitive salary </li> <li class=" leading-snug mb-2 pl-2"> Self & Family Health Insurance </li> <li class=" leading-snug mb-2 pl-2"> Term & Life Insurance </li> <li class=" leading-snug mb-2 pl-2"> OPD Benefits </li> <li class=" leading-snug mb-2 pl-2"> Mental wellbeing through Plumm </li> <li class=" leading-snug mb-2 pl-2"> Learning & Development Budget </li> <li class=" leading-snug mb-2 pl-2"> WFH Setup allowance </li> <li class=" leading-snug mb-2 pl-2"> 15 days of Privilege leaves </li> <li class=" leading-snug mb-2 pl-2"> 12 days of Casual leaves </li> <li class=" leading-snug mb-2 pl-2"> 12 days of Sick leaves </li> <li class=" leading-snug mb-2 pl-2"> 3 paid days off for volunteering or L&D activities </li> </ul> Tidean Ways of Working At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team. Tide is a place for everyoneAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. #LI-SW1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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