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Keyholder – The Ordinary – Westfield White City

February 18, 2026

WHAT ON EARTH IS DECIEM? Known as \"The Abnormal Beauty Company\", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner. We are growing rapidly, and we\'re looking for someone who shares this vision and wants to grow with us WHAT WE\'RE LOOKING FOR We are looking for a Keyholder to join our Westfield White City location team to deliver memorable experiences to our customers. As floor supervisor in management\'s absence... Are you ready to Deciemize your team and customers? Deciem Keyholder is a genuine and energetic people person with strong communication in line with our family\'s core values<3 Experience in the Retail and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors. This is a full-time position hours over 5 days ). WHAT YOU\'D BE DOING IN THIS ROLE <ul><li>Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM\'s vision through excellent service. </li><li>Determine the customer\'s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training. </li><li>Ensure standards for quality, customer service, and health and safety are met. </li><li>Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products. </li><li>Act as floor supervisor in management\'s absence to ensure the store procedures and steps of the experience are being followed. </li><li>Assist in the onboarding, training, and development of new employees. </li><li>Manage customer feedback and queries. </li><li>Assist in maintaining store standards of cleanliness and organization. </li><li>Be aware of and assist in maintaining DECIEM\'s merchandising concepts. </li><li>Ensure tidiness standards are always respected and maintained. </li> </ul>SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE <ul><li>Love of beauty products and a passion for skincare. </li><li>Comfortable in engaging customers and applying products with the customer while providing consultations. </li><li>Ability to multitask while providing professional and outstanding customer service. </li><li>Desire to thrive working in a team environment. </li><li>Effective time management and communication skills. </li> </ul>WHAT YOU\'LL BE GAINING BY JOINING OUR TEAM There\'s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favourite perks and benefits, in no particular order… <ul><li>Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more. </li><li>6 months of paid time off for new parents (inclusive of all genders). </li><li>Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. </li><li>Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning. </li><li>First dibs on new products. </li><li>A generous discount on DECIEM products for you, your family, and your friends. </li> </ul>BUILDING GROWTH TO POWER GOOD We are a People First company that lives by our core values to… <ul><li> Do the right thing </li><li> Create impact </li><li> Respect small things </li><li> Care too much </li><li> Be the future </li> </ul>These values continue to guide us in all that we do. Along the way, we\'ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We\'re still blushing SUSTAINABILITY AND SOCIAL IMPACT DECIEM\'s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events. CREATING A HUMAN WORLD OF BEAUTY DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, \" DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know. WANT TO JOIN US? Thank you for reading the whole thing If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3 <h2>SP </h2>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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