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L2 Digital Signage Engineer (German speaker)
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Role Summary
The Level 2 Digital Signage Engineer provides advanced technical support, configuration, and maintenance of digital signage platforms across enterprise environments. The role focuses on incident resolution, system optimisation, content deployment support, and collaboration with Level 3 engineers, vendors, and project teams to ensure high availability and performance of digital signage solutions.
Key Roles & Responsibilities
- Provide Level 2 support for digital signage hardware, software, and network-related issues
- Troubleshoot and resolve incidents escalated from Level 1 support within SLA
- Configure, deploy, and maintain digital signage players, displays, and CMS platforms
- Perform root cause analysis and implement permanent fixes for recurring issues
- Support content scheduling, playback issues, and media optimisation
- Monitor system health, performance, and uptime using monitoring tools
- Apply firmware, OS, and application updates in line with change management processes
- Maintain accurate technical documentation, runbooks, and asset records
- Liaise with vendors and third-party support for issue resolution and escalations
- Support new installations, upgrades, pilots, and proof-of-concept deployments
- Provide guidance and mentoring to Level 1 support engineers
- Ensure compliance with security, network, and corporate IT standards
Knowledge Skills & Attributes
- Strong analytical and structured troubleshooting skills
- Solid understanding of AV, digital signage, and IT infrastructure concepts
- Ability to work independently on complex technical issues
- Good communication skills for engaging with clients, stakeholders, and vendors
- Customer-focused mindset with attention to service quality and uptime
- Ability to manage multiple incidents and priorities simultaneously
- Methodical approach to documentation and change control
- Willingness to work on-call or outside business hours when required
Academic Qualifications & Certifications
Bachelor’s degree or equivalent experience in:
- Information Technology
- Computer Science
- Electronics / AV Engineering
- Telecommunications
- Relevant certifications (desirable):
- CompTIA A+, Network+, or ITF+
- AVIXA CTS or CTS-I
- Vendor certifications (e.g., BrightSign, Samsung, LG, Scala, Appspace)
- ITIL Foundation
Required Experience
- 3+ years experience in digital signage, AV systems, or IT support roles
- Proven experience supporting enterprise or large-scale digital signage deployments
- Experience working in a managed services or service desk environment
- Exposure to incident, problem, and change management processes
- Experience supporting Windows, Linux, or embedded player platforms
Technical Expertise
- Digital signage CMS platforms (e.g., BrightSign, Scala, Appspace, Signage Live, Four Winds Interactive)
- Media players and SoC displays (BrightSign, Android, Windows, Tizen, webOS)
- Display technologies (LCD, LED, video walls)
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
- Operating systems: Windows, Linux, Android
- Remote monitoring and device management tools
- Content formats, codecs, and optimisation best practices
- Scripting or automation basics (PowerShell, Bash – desirable)
- Understanding of cybersecurity principles related to endpoint devices
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
