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Lead Product Researcher
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryUser ExperienceJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.Role DescriptionWe are seeking a Lead Researcher to support our Core Platform and Developer Experiences that enables organizations to connect applications, data, and systems across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the “tried and true” research methods. They will run a combination of both strategic and tactical research in order to learn about and advocate for our users, including Salesforce admins, developers, architects, IT decision makers, and end users. The ideal candidate will have domain expertise in enterprise-grade platforms that enable API management, systems integration, data connectivity, and application orchestration across hybrid and multi-cloud environments. Candidates should also have some experience and understanding of Generative AI and related technologies. ResponsibilitiesScope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholdersConduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions Socialize insights with cross-functional stakeholders to influence their decision-makingPartner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.Work on fast-paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.Minimum RequirementsPlease include a portfolio of 1-2 research projects with details of your direct contributions with your application. 7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research toolsProven track record influencing product direction and strategy with actionable insightsAbility to plan, design, execute and communicate both strategic and tactical research engagementsAbility to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholdersExperience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)Excellent project management, communication, storytelling, and presentation skillsUniversity degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)Ability to work across a globally distributed teamBonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chainBenefits & Perks Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!World-class enablement and on-demand training with Trailhead.comExposure to executive thought leaders and regular 1:1 coaching with leadershipVolunteer opportunities and participation in our 1:1:1 model for giving back to the communityFor more details, visit Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $184,000 - $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 - $276,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Apply tot his job Apply tot his job
