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Leave & Disability Trainer
About the position
The Disability & Leave Trainer will design, develop, and maintain an effective, sustainable training environment tailored to the needs of the Claims organization. The trainer will ensure a consistent end-to-end customer experience through implementation of a comprehensive training program that aggregates and curates extensive knowledge of disability and leave management procedures, internal system workflows, product benefits, market expectations, and compliance requirements. They will continuously monitor the health of this program, adjusting and evolving it as needed to account for customer satisfaction feedback, regulatory changes, quality program results, and go-to-market strategic enhancements. They will partner with Claims leadership and other internal stakeholders to ensure that the learning and development environment remains relevant and effective as the program evolves to continuously meet the needs of our company and its customers.
Responsibilities
- Facilitate strategic planning sessions with Claims leaders and other stakeholders to determine the scope and objectives of all training initiatives within the Disability & Leave Management Claims organization.
- Develop plans to ensure training is completed in a timely, cost-effective, and results-oriented manner.
- Create training materials, including manuals, presentations, and online resources.
- Deliver interactive, engaging, learner-focused instruction for new and existing disability and leave claims professionals.
- Assess the effectiveness of training programs and make necessary adjustments to improve outcomes.
- Provide ongoing support and mentorship to claims professionals and their leaders.
- Stay up-to-date with industry trends and changes in regulations related to disability and leave claims.
- Collaborate with other departments to ensure training programs align with company goals and regulatory requirements.
- Perform other duties and projects as assigned.
Requirements
- Bachelor's degree.
- Minimum of 5 years of experience in disability and leave claims management, with a proven track record in designing, developing, and delivering training programs.
- In-depth knowledge of disability and leave claims processes, policies, and regulations.
- Comprehensive knowledge of short-term and long-term disability claims, FMLA, ADA, and other relevant leave policies.
- Awareness of industry standards, customer expectations, and competitive landscape in disability and leave management.
- Understanding of state and federal regulations related to disability and leave claims, including HIPAA, ERISA, and other relevant laws.
- Familiarity with claims processing systems and software.
- Demonstrated ability to monitor training program effectiveness and make necessary adjustments based on feedback, regulatory changes, and strategic enhancements.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Experience building strong relationships with leadership and other stakeholders with a proven ability to effect change through strong interpersonal and influencing skills.
- Strong ability to multi-task, problem-solve, learn quickly, and adapt to changing priorities.
- Experience managing large, complex projects through shared resources, both internal and external.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to \$5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
