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Mail Room
About the position
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail.
Responsibilities
- Identify and coordinate mail according to guidelines.
- Maintain high level of quality production, meeting hourly KPI's.
- Perform electronic indexing.
- Scan processed documents.
- Create and validate envelope tracking and barcodes.
- Provide outbound customer service.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required.
- 1-2 years data entry and/or processing experience preferred.
- Ability to type 35-40wpm, with 95% accuracy.
- Basic computer literacy or ability to quickly learn.
- Ability to work in a high-volume, fast-paced work environment.
- Excellent verbal and written communication skills.
- Excellent attention to detail.
- Ability to maintain high levels of confidentiality.
- Ability to work independently with limited supervision.
- Ability to effectively prioritize and multi-task.
Nice-to-haves
- Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends.
- Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements.
- Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test.
