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Manager Access Services- Remote

February 23, 2026

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values Are <ul><li>We serve faithfully by doing what's right with a joyful heart.</li><li>We never settle by constantly striving for better.</li><li>We are in it together by supporting one another and those we serve.</li><li>We make an impact by taking initiative and delivering exceptional experience. </li></ul>Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: <ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1 </li></ul>Note: Benefits may vary based upon position type and/or level. Job Summary The Manager of Access Services ensures efficient operations and customer service quality for the Access Services unit. This position serves as a resource to access and non-access staff regarding revenue cycle operations. Essential Functions Of The Role <ul><li>Manages operations of a specific subset of Access Services. Accountable for overseeing departmental operations, workflows, and ensuring adequate staffing. Responsible for patient, guest, and departmental satisfaction. Acts as a mentor and role model to staff by demonstrating the organization's mission, vision, and values.</li><li>Supervises all assigned employees directly or indirectly. Acts as a resource for assigned employees and other staff within and outside the department. Addresses performance, productivity, and behavioral issues with staff. Provides action and results to the Director.</li><li>Develops and implements performance standards appropriate for the subset of Access Services activities that address quality, productivity and customer service.</li><li>Assures appropriate training and continuing education for all staff. Identifies development areas for employees. Works with employees to help in professional growth and succession planning.</li><li>Performs account research to assist with system level initiatives or requests (e.g., customer complaints, incorrect estimates, administrative write-offs.)</li><li>Monitors financial performance by ensuring financial conversations and collection attempts. Ensures budget targets are met or exceeded by monitoring overtime and adjusting staff to department volumes.</li><li>Reinforces, administers, and handles escalation requests for complex system and Revenue Cycle policies. Examples include Cash Handling, Financial Assistance, Point of Service, Out of Network, Limited Plan, and Outpatient Valid Orders.</li><li>Coordinates applicant interviews, hiring, disciplinary actions and performance reviews.</li><li>Serves as a functional team member for Access Services and Revenue Cycle Operations. Participates in designated committees, workgroups, and meetings as directed. Assists facility and Revenue Cycle leadership when the Director is absent. Acts as the first contact during a disaster, facility, or revenue cycle emergency.</li><li>Maintains current knowledge of industry standards affecting areas of responsibility including federal and state regulations, compliance, and complex payer requirements. </li></ul>Key Success Factors <ul><li>Requires professional knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.</li><li>Excellent written and verbal communication skills.</li><li>Proven ability to problem-solve, perform critical thinking.</li><li>Requires excellent listening and communication skills, and professional telephone etiquette.</li><li>Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.</li><li>Must show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.</li><li>Requires personal accountability and ability to hold others accountable.</li><li>Proficient typing and keyboarding skills. Excellent computer skills and proficiency in all Microsoft Office products (Excel, Word, PowerPoint).</li><li>Works autonomously and self-starter.</li><li>Ability to maintain patient confidentiality in accordance with HIPAA guidelines. </li></ul>Belonging Statement We believe that all people should feel welcomed, valued and supported. Qualifications <ul><li>EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification</li><li>EXPERIENCE - 2 Years of Experience</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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