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Manager, Account Management, SG Export

February 28, 2026

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Netflix is seeking a Manager of Account Management who will lead a team of Account Managers, serve as a strategic partner to sales, and oversee end-to-end Netflix Ads campaigns. The ideal candidate will be responsible for partnering with their aligned Sales Directors on all pitch-to-pay processes, driving revenue growth against account lists, and ensuring our clients have exceptional experiences working with Netflix. The Account Management team partners with many cross-functional teams, including Sales, Ad Ops, Product, Measurement, Pricing and Packaging, Inventory, Integrated Marketing, etc., on all aspects of the campaign lifecycle. This role will work closely with Sales and Account Management leadership to identify efficient workstreams and establish strong internal and external relationships with key Advertisers and Agencies. Key Responsibilities:<ul><li>Lead and manage a team of Account Managers responsible for pre-to-post sale campaign planning, execution, and insights in partnership with Sales Partners</li><li>Hold team members to high standards and accountability by maintaining clear performance standards, enforcing talent accountability, and driving feedback loops to support ongoing development.</li></ul><ul><li>Partner with aligned Sales Director(s) to develop and execute sales strategies and packaging to meet revenue targets and drive business growth</li><li>Develop, document, and roll out new processes and workflows that create efficiencies for day-to-day Account Management responsibilities, allowing them to focus on higher value activities</li><li>Serve as a subject matter expert with cross-functional teams, including Ad Ops, Product, Measurement, Pricing and Packaging, Ads Marketing, etc., on key projects & initiatives that drive value and efficiency for the organization</li><li>Provide regular updates to sales counterparts on client feedback, campaign performance, optimization recommendations, and booking trends </li><li>Work closely with Sales Ops on setting and measuring KPIs, ensuring accurate revenue forecasting and advertiser-level reporting</li><li>Ability to navigate client and campaign escalations and drive long-term solutions to proactively address future concerns</li><li>Analyze sales data to measure performance and identify areas for improvement and potential revenue growth </li><li>Establish and maintain relationships with key clients and media agencies </li></ul>We’re Looking for:<ul><li>8+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a heightened focus on video and programmatic advertising</li><li>Strong leadership and team management skills with a proven track record of managing direct reports and leading with confidence and clarity</li><li>Experience of working with China Outbound / Export advertisers </li><li>Excellent understanding of Sales Operations and pitch-to-pay systems, and workflows</li><li>Deep knowledge of digital media sales across Deal Types, including Direct IO, Programmatic Guaranteed, and PMP transaction models</li><li>Experience with audience-based planning and selling strategies</li><li>Excellent communication and presentation skills</li><li>Data fluency and analytical curiosity to guide teams on surfacing meaningful insights that drive stronger outcomes for advertisers </li><li>Familiarity with industry tools and software, including ad servers, DSPs, and CRM systems</li><li>Deep understanding of Advertising Measurement vendors and solutions </li><li>Business-level written and spoken fluency in Mandarin </li></ul><a href="https://about.netflix.com/en/inclusion" target="_blank">Inclusion</a> is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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